Description :

The SSE Engineer will be responsible for providing first-level support for issues related to Security Service Edge (SSE) solutions such as Netskope, ZTNA, NG-SWG, CASB, DLP, and remote access security.

Key Responsibilities :

- Monitor Netskope SSE dashboards, alerts, logs, and system performance.

- Perform initial troubleshooting & triage for SSE service issues (CASB / SWG / ZTNA / DLP / FWaaS).

- Resolve user connectivity issues related to cloud proxy, private access, and secure web gateway.

- Troubleshoot policies, authentication failures, agent installation and configuration issues.

- Assist users in Netskope Client/Agent deployment and policy enforcement.

- Document incidents, steps taken, and resolution in ITSM tools (ServiceNow / JIRA).

- Perform basic policy changes, rule modifications, and test configurations after approval.

- Support onboarding of new users, endpoints, and applications.

- Track issues to closure within SLA and ensure customer satisfaction.

Skills & Qualifications :

- Bachelors Degree in Computer Science, IT, or equivalent

- 1- 3 years of experience in IT Security / Network Security / Security Support

Basic knowledge of :

- SSE / SASE concepts

- Cloud Proxy, VPN, Zero Trust, ZTNA

- HTTP/HTTPS, TCP/IP, DNS, SSL/TLS, certificate troubleshooting

- Identity & access controls (AD / Azure AD / SSO / SAML)

- Basic networking & firewall rules

- Experience with security tools : Netskope (preferred), Zscaler / Prisma Access / Broadcom / Forcepoint etc.

- Familiar with endpoint OS (Windows/Mac), browser proxy settings, user authentication logs

- Good communication, documentation, and customer handling skills