Scrum Master - ServiceNow/Virtual Agent

Job Overview :

Your role ensures smooth sprint execution, removes blockers, and aligns stakeholders on Agile best practices.

Key Responsibilities :

Agile Facilitation :

- Ensure adherence to Scrum/Kanban methodologies while tailoring processes to AI/ServiceNow projects.

- Track and report sprint progress (velocity, burndown charts, blockers) to stakeholders.

Team Enablement :

- Foster collaboration between ServiceNow developers, NLP specialists, and UX designers.

- Coach the team on Agile/Scrum principles and continuous improvement.

Project Alignment :

- Coordinate with ServiceNow architects to align technical dependencies (e.g., NLU training, API integrations).

- Bridge communication between technical teams and business stakeholders (ITSM, HR, CSM).

Metrics & Improvement :

- Promote innovation in AI/chatbot delivery (e.g., leveraging Now Assist, GenAI tools).

Required Skills & Qualifications :

- 3+ years as a Scrum Master for software/AI projects (chatbots, NLP, or ServiceNow preferred).

- Familiarity with ServiceNow platform (Virtual Agent, ITSM, Agile Development Module).

- Understanding of AI/ML concepts (intent training, conversational design, NLU).

- Strong Jira/ServiceNow Agile Dashboard expertise for backlog management.

- Excellent stakeholder management and conflict-resolution skills