- Microsoft Azure

Job Title : Senior Technical Support Engineer

Key Responsibilities :

- Design, implement, and maintain SCCM infrastructure, including distribution points, management points, and site servers.

- Manage and support Microsoft Intune in hybrid integration with SCCM, enabling unified endpoint management across on-premises and cloud devices.

- Perform advanced troubleshooting and resolve complex issues related to SCCM client installations, software deployments, patch management, OS deployments, and Intune device management.

- Manage SCCM and Intune co-management scenarios, including workload migration from SCCM to Intune.

- Develop and maintain SCCM software packages, applications, task sequences, and Intune policies/profiles.

- Automate routine SCCM and Intune tasks using PowerShell and other scripting tools.

- Monitor and optimize the performance and health of SCCM and Intune services.

- Collaborate with security teams to implement SCCM and Intune-based compliance and security policies.

- Maintain detailed documentation of SCCM and Intune architecture, configurations, and procedures.

- Provide technical support and mentorship to L1 and L2 engineers on SCCM and Intune issues.

- Coordinate with vendors and Microsoft support for escalations, patch management, and hybrid integration issues.

- Plan and execute SCCM upgrades, Intune configuration changes, and migration projects.

Required Skills & Qualifications :

- 5+ years of experience managing and supporting SCCM environments.

- Hands-on experience with Microsoft Intune and hybrid co-management with SCCM.

- Expert knowledge of Microsoft System Center Configuration Manager.

- Strong understanding of Windows OS deployment using SCCM (OSD).

- Experience with Patch Management using SCCM and Intune.

- Proficiency in PowerShell scripting for automation and troubleshooting.

- Familiarity with Active Directory, Azure AD, Group Policy, Windows Server, and networking fundamentals.

- Experience troubleshooting SCCM client and Intune-managed device issues.

- Knowledge of Endpoint Protection and integration between SCCM and Intune.

- Excellent problem-solving, communication, and documentation skills.