Key Responsibilities:

- Provide L2/L3 support for Employee Central, Recruiting, and Onboarding.

- Analyze and resolve incidents, service requests, and change requests within agreed timelines.

- Handle configuration changes, minor enhancements, and issue fixes.

- Support workflows, business rules, role-based permissions, data issues, forms, notifications, and integrations.

- Work with business users to understand issues and provide functional solutions.

- Support UAT, regression testing, release validation, and post-deployment activities.

- Prepare functional documents, test scripts, SOPs, and support notes.

- Coordinate with technical, integration, payroll, security, and application teams.

- Identify recurring issues and recommend system or process improvements.

Required Skills:

- 5 - 7 years of experience in SAP SuccessFactors implementation or AMS support.

- Hands-on experience in at least two modules: Employee Central, Recruiting, and Onboarding.

- Strong understanding of HR processes and SuccessFactors configuration.

- Experience with incident, problem, change, and release management.

- Knowledge of workflows, business rules, permissions, data models, picklists, and reporting.

- Experience with ServiceNow, Jira, Remedy, or similar ticketing tools.

- Good communication, documentation, analytical, and stakeholder management skills.

Good to Have:

- SAP SuccessFactors certification in relevant modules.

- Experience with integrations, APIs, SAP Integration Suite/CPI, or middleware.

- Knowledge of People Analytics, Story Reports, or Canvas Reports.

- ITIL knowledge or experience in AMS delivery environments.

Qualification:

- Bachelor's degree in IT, HR, Business, Computer Science, or a related field