SAP Service Delivery Lead - S/4 HANA

Description :

Role Overview :

We are seeking an experienced SAP Service Delivery Lead to manage end-to-end SAP BAU service delivery within an SAP S/4 HANA landscape. The role will be responsible for ensuring system stability, SLA adherence, stakeholder satisfaction, and continuous improvement across SAP operations while leading cross-functional teams and external vendors.

Key Responsibilities :

Stakeholder & Service Management :

- Act as the primary point of contact for business stakeholders and IT Business Partners for all SAP service delivery matters.

- Ensure alignment between SAP services and evolving business requirements.

- Oversee day-to-day SAP operations including incident, problem, and service request management from initiation to resolution, ensuring high availability and performance against SLAs.

Team & Vendor Leadership :

- Lead and coordinate internal SAP support teams and external service partners to ensure efficient and effective service delivery.

- Manage vendor relationships, including SAP and support partners, ensuring service quality, contractual compliance, and timely issue resolution.

Change, Controls & Compliance :

- Govern SAP change management processes to ensure seamless deployments with minimal business disruption, in line with ITGC standards.

- Ensure SAP landscape compliance with ITGC audits and contractual requirements.

Continuous Improvement & Reporting :

- Drive continuous improvement initiatives focused on automation, standardisation, and best practices

to improve service quality and reduce downtime.

- Define, monitor, and report service performance metrics, providing regular insights to stakeholders.

Budget & Resource Management :

- Manage SAP service delivery budgets, optimise costs, and ensure effective resource allocation to maximise value.

Qualifications & Experience :

Education :

- Bachelors degree in Information Technology, Computer Science, Business Administration, or a related discipline.

Professional Experience :

- 810 years of experience in SAP Service Delivery Management or SAP Project Management within an SAP S/4 HANA environment.

- Working knowledge of ITIL or equivalent service management frameworks.

- Proven experience managing medium to large SAP landscapes and cross-functional support teams.