Key Responsibilities :

- Provide support for SAP SD modules in an SAP S/4HANA environment.

- Handle day-to-day incidents, service requests, and problem tickets related to Order-to-Cash (OTC) processes.

- Troubleshoot issues related to sales order processing, delivery, shipment, billing, pricing, credit management, and returns.

- Work on configuration changes, enhancements, testing, and documentation as per business requirements.

- Support integration touchpoints with FI/CO, MM, PP, TM, and other modules.

- Perform root cause analysis, propose permanent fixes, and ensure smooth business operations.

- Proficiency in SAP SD module, including thorough understanding of sales, billing, and distribution processes.

- Experience in SAP HANA, including hands-on configuration and system support.

- Strong troubleshooting and issue resolution skills in SAP SD hana environments.

- Knowledge of business process integration and end-to-end understanding of order-to-cash processes.

- Strong communication and team collaboration skills for effectively working with cross-functional teams.