Key Accountabilities :

- Facilitate the implementation and support of SAP SD Module.

- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.

- Facilitate workshops to collect business requirements.

- Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.

- Design, customize, configure and testing of SD.

- Identify gaps, issues, and work around solutions.

- Act as liaison with client for troubleshooting: investigate, analyse, and solve problems.

- Handle changes or emergency transports as needed for high priority issues.

- Document functional designs, test cases and results.

- Proactively identify and propose business process and/or system enhancements.

- Provide consulting services on both new implementations and existing support projects.

- Act as a liaison between the business functions and the technical team.

- Provide ad-hoc training and user support as required.

- Work self-directed and independently; may act as subject matter mentor to more junior members.