SAP MM & SD Support Consultant

Description :

- Experienced SAP MM and SD AMS Support Consultant to join our SAP Application Management Support team.

- The ideal candidate should have a strong understanding of end-to-end business processes in Materials Management (MM) and Sales & Distribution (SD) modules, along with proven hands-on experience in support, issue resolution, and process improvement.

- The consultant will handle incident management, change requests, configuration, testing, and coordination with business users to ensure smooth SAP operations and business continuity.

- Provide AMS support for SAP MM module including Purchasing, Inventory Management, Goods Receipt/Issue, and Vendor Management.

- Analyze and resolve day-to-day issues raised by business users related to MM processes.

- Support procure-to-pay (P2P) cycle PR/PO processing, GR/IR, invoice verification, and subcontracting.

- Configure and troubleshoot release strategies, pricing procedures, automatic account determination, and material master issues.

- Coordinate with end users for issue analysis, testing, and validation.

- Work on integration issues between MM and other modules like FI, SD, and PP.

- Perform root cause analysis for recurring issues and suggest permanent solutions.

- Assist in master data management, batch management, and inventory reconciliation.

- Support interfaces and IDoc monitoring related to procurement and goods movement.

- Provide L1L3 level support for SAP SD module including Order Management, Delivery, Billing, and Pricing.

- Support order-to-cash (O2C) process from sales order creation to billing and revenue recognition.

- Troubleshoot and resolve issues related to pricing, tax configuration, shipping, output determination, and billing documents.

- Work with cross-functional teams to resolve integration issues between SD, FI, and MM modules.

- Assist in credit management, intercompany sales, and third-party order processing.

- Manage output forms (smart forms, print outputs, emails) related to sales and billing.

- Handle revenue account determination, customer master data corrections, and invoice disputes.

- Perform configuration and testing for minor enhancements and change requests.

- Monitor and manage IDocs, batch jobs, and interface errors related to SD processes.

- Manage incidents, service requests, and change requests through ticketing tools like ServiceNow, Remedy, or HP ALM.

- Prioritize and resolve issues within defined SLA timelines.

- Analyze recurring issues and contribute to problem management and knowledge base creation.

- Work closely with end users and functional leads to identify system improvements.

- Document root cause, solution steps, and test results for all tickets.

- Perform period-end and month-end closing activities in MM and SD.

- Coordinate with business teams, external vendors, and auditors for system support and validation.

- Provide support during system refreshes, upgrades, and rollouts.

- Work with FI teams for GR/IR, billing, and account determination issues.