Job Description :

Key Responsibilities :

SAP IBP Solution Partnership & Delivery Support :

- Partner closely with implementation vendors and system integrators during SAP IBP deployment activities.

- Contribute to solution discussions, design reviews, functional validation, and deployment planning.

- Provide internal IT leadership and governance for design, configuration, master data, integrations, and enhancements across SAP IBP workstreams.

- Ensure SAP IBP solutions align with enterprise architecture standards and long-term business objectives. Accountable for detailed document requirements, requirement traceability, and translation into functional requirements.

- Support business requirement clarification and ensure alignment with enterprise standards and operational needs.

- Participate in fit-gap sessions, testing activities, defect triage, and deployment readiness reviews.

- Ensure successful knowledge transfer from implementation partners to internal support teams.

Application Support & Service Management :

- Serve as a key IT support lead for SAP IBP applications and related integrations.

- Support incident management, root cause analysis, defect resolution coordination, and issue prioritization.

- Partner with business users and support teams to troubleshoot planning, integration, and data-related issues.

- Monitor application stability, integration performance, and operational health of SAP IBP services.

- Coordinate support activities across internal IT teams, SAP partners, and third-party providers.

- Participate in production support processes including :

1. Incident management

2. Service requests

3. Problem management

4. Defect tracking

5. Support governance

Continuous Improvement & Enhancement Delivery :

- Drive small enhancement initiatives and continuous improvement activities across SAP IBP planning capabilities.

- Evaluate opportunities to optimize planning processes, reporting, integrations, and user experience.

- Support backlog management and prioritization of enhancement requests.

- Coordinate testing and validation activities for system changes and releases.

- Support change management and training activities related to enhancements and process updates.

Release, Upgrade & Testing Support :

- Support SAP IBP quarterly release planning, regression testing, and impact assessments.

- Coordinate upgrade testing activities with business and IT stakeholders.

- Assess impact of SAP roadmap changes, new functionality, and integration updates.

- Support validation and documentation activities required for regulated environments where applicable.

- Assist in development and execution of SIT/UAT testing strategies.

Integration & Technical Coordination :

- Support integration activities between SAP IBP and SAP S/4HANA environments.

- Collaborate with integration and middleware teams supporting :

1. SAP Cloud Integration (CI/CPI)

2. SAP BTP

3. RTI/SDI frameworks

4. APIs and enterprise integrations

- Help ensure data quality, integration reliability, and process continuity across planning systems.

- Assist with troubleshooting complex integration and master data issues.

Stakeholder Engagement :

- Partner with supply chain, manufacturing, planning, and business process teams globally.

- Act as a trusted advisor and functional liaison between business stakeholders and IT delivery teams.

- Support user adoption, operational readiness, and ongoing business engagement activities.

- Contribute to governance meetings, operational reviews, and roadmap planning discussions.

Required Qualifications :

- Bachelors degree in Information Technology, Engineering, Supply Chain, or related field.

- 10+ years of SAP supply chain planning experience.

- Strong hands-on experience supporting SAP IBP environments including :

1. Demand Planning

2. Supply Planning

3. Inventory Optimization

- Experience supporting large-scale SAP transformation programs.

- Strong understanding of supply chain planning processes including :

1. demand forecasting

2. supply planning

3. inventory optimization

4. S&OP / Integrated Business Planning

- Experience supporting SAP IBP integrations with SAP S/4HANA.

- Hands-on experience with :

1. SAP Cloud Integration (CI/CPI)

2. SAP BTP

3. enterprise integration frameworks

- Experience supporting application operations, incident management, enhancements, and release activities.

- Experience coordinating testing activities including SIT and UAT.

- Strong analytical, troubleshooting, and communication skills.

- Ability to collaborate effectively with implementation partners and cross-functional global teams.

Preferred Qualifications :

- Experience in Medical Device, MedTech, Life Sciences, or regulated manufacturing industries.

- Experience supporting greenfield SAP transformation programs.

- SAP IBP certification(s) preferred.

- Experience with SAP Analytics Cloud (SAC) is a plus.

- Familiarity with Agile and IT service management processes.

- Experience working within validated or regulated application environments is a plus.

Success Factors :

- The successful candidate will :

1. Serve as a strong internal SAP IBP functional and support leader.

2. Build effective partnerships with implementation providers and business stakeholders.

3. Drive operational stability and continuous improvement of planning platforms.

4. Bring a proactive, service-oriented mindset to enterprise application support.

5. Help establish sustainable long-term support capabilities for SAP IBP solutions.