- Provide end-to-end support for SAP Hybris e-commerce platforms (B2C and B2B), ensuring stability, performance, and functionality of production systems.

- Troubleshoot, diagnose, and resolve issues related to Hybris CMS, e-commerce suite, and integrations.

- Monitor system performance, perform root cause analysis, and implement corrective/preventive actions.

- Collaborate with business and technical teams to ensure smooth operations and minimal downtime.

- Support change management, deployment activities, and post-go-live stabilization for Hybris-based solutions.

- Maintain proper documentation of incidents, enhancements, and configuration changes.

Key Responsibilities & Accountabilities (KRA) :

- Ensure 24/7 availability and optimal performance of SAP Hybris e-commerce platforms.

- Handle incident management, problem management, and request fulfillment within defined SLAs.

- Analyze recurring issues and recommend long-term fixes or enhancements.

- Manage and monitor scheduled jobs (Cron Jobs) and system housekeeping activities.

- Maintain security compliance and perform regular audits on Hybris configurations.

- Coordinate with development teams for bug fixes, upgrades, and patch deployments.

- Provide technical guidance to the support team on complex Hybris issues.

- Work closely with stakeholders to address and resolve business-critical system challenges.

Required Skillsets :

- Expertise in SAP Hybris e-commerce platform (B2C and B2B), including customization and configuration.

- Proficiency with Hybris tools : Management Console, Administration Console, Cockpits, Cron Jobs, internationalization, personalization, and security concepts.

- Strong understanding of product modeling, catalog structure, and workflows.

- Solid knowledge of Java, J2EE Application Servers, and portal applications.

- Proven experience in planning, architecting, and supporting large/global scale Hybris implementations.

- Strong troubleshooting and debugging skills in a production environment.

- Familiarity with performance tuning and optimization in Hybris.

- Excellent communication, coordination, and documentation skills.

- Ability to work in a fast-paced, 24x7 support environment with minimal supervision.

Educational Qualification :

- Bachelors or Masters degree in Computer Science, Information Technology, or related field.