SAP Delivery Manager

Position : SAP - Delivery Manager

Location : Gurgaon, Delhi

Key Responsibilities :

- Coordinate with internal SAP functional/technical teams and external vendors to manage issue resolution, enhancements, and service requests.

- Act as the primary point of contact for SAP service-related escalations and problem management.

- Ensure successful incident, change, and problem management processes related to SAP systems.

- Drive regular service review meetings with stakeholders and provide performance reports.

- Collaborate with SAP project managers for service transition, knowledge transfer, and operational readiness.

- Identify areas for process optimization and work toward continuous service improvement.

- Support compliance with IT governance, audit, and security requirements, especially around SAP systems.

- Maintain up-to-date documentation for service processes, runbooks, and escalation paths.

- Provide leadership and mentoring to support teams involved in SAP service delivery.

Required Skills & Experience :

- 8+ years of experience in IT service delivery, with at least 35 years working in SAP environments (SAP ECC, S/4HANA, SAP BASIS, etc.

- Strong understanding of SAP modules (e.g., FI, MM, SD, HR) and integration points.

- Experience managing cross-functional teams and third-party vendors in a support/service capacity.

- Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy).

- Excellent communication, stakeholder management, and conflict-resolution skills.

- Strong analytical mindset with attention to detail in service reporting and SLA tracking.

- Ability to manage multiple priorities in a fast-paced environment.