SAP CPI Consultant - PI/PO Modules

Description : SAP CPI Consultant.

Experience : 7 Years.

Location : Bangalore.

Required Qualifications :

- Should have worked extensively on SAP CPI Application Support.

- Very good academic background.

- Very good communication skills who can interact with client and other partners to effectively understand the problem and provide solutions.

Key Responsibilities :

- Offshore Consultant responsible for handling L2 and L3 Incidents.

- Expected to investigate incidents and Problem tickets which is assigned to him/her.

- Provide resolution to the incidents / problem tickets as per the Service Levels defined and restore business continuity as quick as possible.

- Provide inputs and work closely with technical consultants for investigating issues and to prepare technical specifications.

- Provide status update on all the tickets to service delivery manager.

- Responsible for keeping SLAs intact.

- Periodically update the issue log with the right information in the ticketing tool for the incidents / problem management tickets.

- Timely escalation on the ticket to third party and vendor, take end to end ownership until the issue is completely resolved.

- Periodically monitor background job and take corrective action in case of failure.

- Recommend industry best practices, implement service improvement plans and ultimately bring application stability.

- Prepare and maintain all documentation required for the engagement.

- Cooperate with audit team, implement recommendations received from Audit team.

- Connect with Business Users team periodically to update the status of the incidents, problem tickets and system changes.

- Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization.