SAP CPI Consultant - AMS Support

Description :

We are seeking a highly skilled SAP CPI (Cloud Platform Integration) AMS Support Consultant to join our SAP support team.

Role & Responsibilities :

- The candidate will be responsible for providing end-to-end support, incident management, and continuous improvements in SAP CPI interfaces and integrations.

- The role demands strong analytical, technical, and problem-solving capabilities to ensure seamless system operations across multiple SAP applications.

- Provide AMS support for SAP CPI integrations between SAP S/4HANA, SAP SuccessFactors, Ariba, C4C, and third-party systems.

- Monitor CPI interfaces, handle incident management, and perform root cause analysis for failed or delayed integrations.

- Manage and resolve tickets within SLA timelines, ensuring high customer satisfaction.

- Perform error handling, troubleshooting, and configuration adjustments within the CPI tenant.

- Work with iFlows, adapters (SOAP, REST, OData, SFTP, IDoc, etc.), and value mappings to maintain and enhance existing integrations.

- Collaborate with functional consultants (FI, MM, SD, HR, etc.) to identify data mapping and integration issues.

- Apply change requests, manage transport movement between tenants (Development ? QA ? Production).

- Ensure interface documentation, landscape diagrams, and configuration steps are properly maintained.

- Participate in system upgrades, CPI version updates, and integration testing (SIT, UAT).

- Identify automation opportunities and contribute to continuous improvement initiatives.

- Support integration monitoring tools like SAP Cloud ALM or Solution Manager for alerting and proactive maintenance.

- Coordinate with SAP and other vendors for OSS note implementation and support package updates.

- Strong experience in SAP CPI (Cloud Platform Integration) and SAP BTP (Business Technology Platform).

- Proficiency in developing and maintaining iFlows using CPI WebUI.

- Good understanding of XML, JSON, XSLT, and Groovy Scripts.

- Expertise in API Management, OData, and RESTful services.

- Familiarity with authentication methods like OAuth2.0, SAML, Basic Auth, and Certificates.

- Exposure to IDocs, RFC, ABAP Proxies, and Web Services integration.

- Experience in Integration Suite monitoring, Cloud Connector, and SAP Gateway.

- Knowledge of S/4HANA and integration points with SAP cloud products

- Excellent communication and documentation skills.

- Good client-facing and coordination skills.

- Ability to work independently in a global support environment.

- Strong analytical and troubleshooting abilities.