We are looking for SAP C4C technical consultant position with our client

- Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud

- V1 (C4C) and V2 SAP CRM experience desirable but not mandatory

- Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2

- Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.

- Actively participate in Presales RFP for solutioning of CX solutions.

- Prepare Business Requirement Documents (BRD) and functional specifications.

- Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management, etc.).

- Lead end to end implementation and coordination with component teams.

- Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured solution.

- Collaborate and work with team during project phases such as build, test, deployment, and hyper care.

- Collaborate with technical teams on integration needs, data migration, and custom development.

- Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA, SAP CPI and Third party ERP's.

- Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2. Skills Required:

- Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and Service Cloud V2.Atleast 2 end to end lifecycle implementation projects

- Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.

- Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation.

- Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-quote, ticket management, SLA, routing rules).

- Experience in preparing BRDs, test cases/scripts, training materials, and user documentation.

- Familiarity with SAP Service Cloud V2 configuration tools, such as : Workflow Rules Business Rules User Roles & Authorizations Service Levels & Categorization Schemas

- Experience in Key user tools and screen adaptations

- Experience in creation of Org structure, Material and customer data

- Exposure to SAP C4HANA implementation methodology and deployment options

- Understanding of integration scenarios with SAP S/4HANA or other backend systems.

- Strong analytical, problem-solving, and communication skills.