SAP Ariba Support Specialist

Key Responsibilities

1. Support & Incident Management :

- Provide daily support for SAP Ariba (SLP, Commerce Automation, Contracts, Sourcing).

- Troubleshoot and resolve system errors, incidents, and user-reported issues.

- Manage and prioritize support tickets to meet SLA timelines.

2. System Monitoring & Maintenance :

- Proactively monitor Ariba modules and integrations for smooth performance.

- Conduct system health checks, apply patches, and manage version upgrades.

3. Integration Support :

- Support and maintain integrations between Ariba (SLP, Commerce Automation, Sourcing) and SAP S/4HANA.

- Collaborate with technical teams to resolve data flow and process issues.

4. Enhancements & Process Improvements :

- Gather requirements for minor enhancements and process optimization.

- Configure systems to meet evolving procurement and supplier collaboration needs.

5. Configuration & Customization :

- Customize Ariba modules as per business requirements.

- Maintain contract templates, approval workflows, and supplier configurations.

6. Testing & Documentation :

- Perform functional, integration, and UAT testing for updates.

- Create and maintain user guides, configuration documents, and troubleshooting resources.

7. User Support & Training :

- Provide training and day-to-day support for end users.

- Assist with supplier onboarding and profile configuration in SLP.

8. Collaboration & Reporting :

- Partner with business and functional teams to align Ariba solutions with procurement strategies.

- Deliver regular system health and activity reports to management.

Required Skills & Qualifications :

Technical : Strong knowledge of SAP Ariba modules & integration with SAP S/4HANA, Ariba Network, configurations, and SAP CPI/middleware tools.

Analytical : Skilled at diagnosing and resolving complex Ariba-S/4HANA integration issues.

Communication : Strong written/verbal communication and experience in training users.

Organizational : Able to manage multiple priorities with attention to detail and thorough documentation.