SAP Ariba Consultant

Description :

Job title : Functional Consultant - Application Maintenance and Support

Experience : 7+ Years

Location : Bangalore

Required Qualifications :

- Should possess more than 7+ Years of experience in SAP Ariba

- Should have worked extensively on SAP Ariba Application Support

- Very good academic background

- Very good communication skills who can interact with client and other partners to effectively understand the problem and provide solutions.

- Should possess SAP MM cross functional skills to determine the root of the issue.

- SAP Ariba Skills

- Ariba Sourcing

- Ariba Contract

- Ariba SLP

- Very good knowledge on CIG integration with SAP S/4 HANA

- Contract workflow management

Key Responsibilities :

- Offshore Consultant responsible for handling L2 and L3 Incidents

- Expected to investigate incidents and Problem tickets which is assigned to him/her.

- Provide resolution to the incidents / problem tickets as per the Service Levels defined and restore business continuity as quick as possible.

- Provide status update on all the tickets to service delivery manager

- Responsible for keeping SLAs intact

- Periodically update the issue log with the right information in the ticketing tool for the incidents / problem management tickets.

- Timely escalation on the ticket to third party and vendor, take end to end ownership until the issue is completely resolved.

- Periodically monitor background job and take corrective action in case of failure

- Recommend industry best practices, implement service improvement plans and ultimately bring application stability

- Prepare and maintain all documentation required for the engagement

- Cooperate with audit team, implement recommendations received from Audit team

- Connect with Business Users team periodically to update the status of the incidents, problem tickets and system changes.

- Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization.