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Job Description

Description:


What youll do


- Lead the technical design and development efforts for the Salesforce Service Cloud implementation.


- Collaborate with business stakeholders to gather and analyse requirements and translate them into technical solutions


- Customize and configure Salesforce application to meet business needs, including but not limited to Service Cloud, Experience Cloud and PSA.


- Develop custom code, integrations, and enhancements using Apex, Visualforce, Lightning Components and other Salesforce technologies


- Develop integrations to connect systems, applications, and data sources, using diverse set of Integration tools, build, and manage APIs and integrations


- Implement best practices for Salesforce development, including code reviews, testing, and documentation


- Provide technical leadership and guidance to a team of developers, ensuring adherence to coding standards and project timelines


- Troubleshoot and resolve technical issues and provide ongoing support and maintenance for the Salesforce Cloud platform


- Collaborate with scrum team members to ensure thorough understanding of business requirements and processes and represent the development team.


- Stay current with Salesforce platform updates, industry trends, and emerging technologies, and make recommendations for process improvements and optimizations


- Willing to take the ownership of Platform Governance.


Sensitivity: Public


What well want you to have:


- 10+ years of experience in Salesforce - proficiency in Apex, Visualforce, Lightning Components, Integrations and other Salesforce development technologies


- Experience as Tech lead or Salesforce application architect.


- 5+ years of Hands-on experience with Salesforce Service Cloud implementation and customization. Experience with Entitlements, CTI, Omni Channel, Knowledge management, Entitlements, Chat Bots.


- At least 3 Experience cloud implementations.


- In-depth knowledge of Salesforce CRM, including Service Cloud, and Experience Cloud.


- Proven track record of successfully leading Salesforce projects from design to implementation, preferably in a lead developer or technical architect role


- Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions


- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders


- Ability to meet or exceed standards of quality, security and operability required in a DevSecOps culture


- Implement and manage CI/CD pipelines for Salesforce development, ensuring smooth and reliable deployment processes


- Salesforce certifications such as Salesforce Certified Platform Developer II, Service Cloud, Experience Cloud, Integration, Application/System Architect.


- Experience working on Agile and driving the development team with best practices.


- Able to work flexible hours as required by business priorities


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