Salesforce Technical Lead

About the Client :

ARAs Client is a global leader in retail and technology innovation. With a strong commitment to delivering outstanding customer experiences, the company leverages cutting-edge platforms and scalable solutions to optimize operations and empower employees. Joining this team means working in a culture that values collaboration, continuous learning, and innovation.

Role Summary :

We are seeking a skilled Salesforce Technical Lead to join our dynamic team in Bangalore/ Chennai. The ideal candidate will have a strong background in Salesforce service cloud, experience cloud, US retirement solution, US insurance domain, configurations & custom development, particularly with declarative business automations, Apex, integrations (REST and SOAP APIs) and Lightning Web Components (LWC). You will be responsible for design, development and implementation of out-of-the-box and customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.

Key Responsibilities :

- Lead the end-to-end design, development, and delivery of Salesforce solutions across Service Cloud, Experience Cloud, and integrations.

- Architect scalable and secure solutions leveraging Salesforce best practices and frameworks.

- Guide development teams in declarative configurations, Apex coding, LWC, and REST/SOAP API integrations.

- Implement omni-channel, skill-based routing, call center functionality, and Agentforce

capabilities within Service Cloud.

- Oversee code quality using automated review tools such as PMD, Salesforce Code Analyzer, or Veracode.

- Manage version control (GitHub or similar) and oversee release cycles using Agile

methodologies and tools (Jira, Gearset, etc.).

- Collaborate with cross-functional teams, including business analysts, architects, and QA

teams, to meet project objectives.

- Provide technical leadership, mentoring, and guidance to junior developers and admins.

- Stay ahead of emerging Salesforce features, Data Cloud, AI/Agentic frameworks, and

integration patterns.

Skills Required :

- Minimum 2 years of working experience as Salesforce Technical Lead

- Extensive hands-on work experience in Salesforce Service Cloud implementation including call center, queue/skill based routings, omni-channel

- Extensive hands-on work experience in Salesforce Experience Cloud and Branding implementations

- Sound theoretical knowledge in Salesforce standard REST APIs

- Extensive hands-on work experience in implementing custom web service implementation using REST API

- Sound hands-on work experience in Salesforce Agentforce implementation, Salesforce Service cloud Einstein (Live project experience is not mandatory but experience at POC

implementation level is must)

- Sound theoretical and practical knowledge about Salesforce coding practices, integration best practices, configuration best practices

- Extensive hands-on work experience in automated code review tools like APEX PMD/

Salesforce Code Analyzer/ Vera Code

- Extensive hands-on work experience in Git source control like GitHub or similar tool

- Sound working knowledge of release management

- Extensive hands-on work experience in using Jira or similar tool

- Extensive hands-on work experience in Agile methodology

- Excellent problem-solving skills and attention to detail

- Strong communication and interpersonal skills, with the ability to work effectively with stakeholders

- Ability to work independently and as part of a collaborative team.

- Salesforce Platform Administrator and Salesforce Platform Developer certifications

Qualifications & Experience :

- Any graduate

- 6+ years of experience