Salesforce Technical Architect - Sales & Service Cloud

Job Title : Salesforce Technical Architect.

Experience : 12+ Years.

Location : Remote / PST Time Zone (US Hours Alignment).

Employment Type : Full-Time / Contract.

About the Role :

We are seeking a Salesforce Technical Architect with deep expertise in Sales Cloud, Service Cloud, and Community (Experience) Cloud, to lead the end-to-end design and implementation of scalable Salesforce solutions.

The ideal candidate will combine strong technical architecture skills with hands-on configuration and integration experience, and the ability to collaborate effectively with both business and technical stakeholders.

The role requires cross-functional leadership, excellent communication skills, and experience working in an agile, enterprise environment preferably in a B2B or multi-cloud context.

Key Responsibilities :

Solution Architecture & Design :

- Lead the end-to-end architecture, design, and implementation of Salesforce-based enterprise solutions.

- Design scalable, high-performance solutions leveraging Sales, Service, and Community Clouds, and optionally Marketing or CPQ modules.

- Develop data models, integration blueprints, and security frameworks ensuring alignment with business processes and compliance standards.

- Translate complex business requirements into technical solution designs and configuration blueprints.

- Define reusable architecture patterns, integration strategies, and deployment standards.

Technical Leadership :

- Serve as the Salesforce SME and technical advisor for multiple project teams working under a shared architecture vision.

- Review and validate design and code deliverables from developers and consultants.

- Drive technical governance, enforce coding best practices, and ensure alignment with Salesforce reference architecture and best practices.

- Collaborate with business analysts, functional consultants, and integration architects across regions and time zones.

Integration & Data Management :

- Design and oversee integration of Salesforce with external systems (ERP, data lakes, identity providers, marketing tools) using REST/SOAP APIs, MuleSoft, or similar middleware.

- Lead data migration strategy including extraction, transformation, and loading (ETL) from legacy systems.

- Ensure robust data security, sharing rules, and compliance with enterprise standards (GDPR, SOC2, etc.

Implementation Oversight :

- Guide implementation teams through build, testing, deployment, and release management phases.

- Provide hands-on assistance during key development sprints, UAT, and go-live activities.

- Conduct performance tuning, scalability testing, and security validations.

- Lead troubleshooting and resolution of critical system or integration issues.

Required Skills & Experience :