Salesforce Tech Lead/Delivery Manager - Service & Experience Cloud

We are looking for Salesforce Tech Lead/Delivery Manager 8 - 15 years Gurugram

Job description :

- Bachelor's degree in Computer Science or Engineering; 8+ years Salesforce experience with Service Cloud, Experience Cloud, and Field Service Lightning; 3-5+ years in technical leadership

- Lead engineering maturity and delivery governance across Salesforce ecosystem; Define coding standards and promote agile culture; Stabilize delivery quality and velocity

Role Overview :

The role demands a mix of strategic thinking and tactical delivery management, with the ability to drive quality improvements, introduce engineering best practices, and embed a strong agile culture within a multi-vendor, distributed environment.

Required Qualifications & Skills :

- Bachelors degree in Computer Science, Engineering, or related field.

- 8+ years of Salesforce experience, with hands-on expertise in :

- Service Cloud, Experience Cloud, Field Service Lightning

- Apex, LWC, Aura, SOQL/SOSL, Flows

- 3-5+ years in a technical leadership role, preferably across distributed or vendor teams.

- Proven ability to stabilise delivery, introduce engineering discipline, and lead agile transformations.

- Solid understanding of Salesforce security model, platform limitations, and governance constraints.

- Experience driving maturity across CI/CD, documentation, and quality gates.

- Effective communicator with ability to influence and mentor cross-functional teams.

Preferred :

- Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant)

- Certified Scrum Master (CSM) or equivalent

- Prior experience in multi-vendor environments or vendor performance management

Key Responsibilities :

Strategic Engineering Governance :

- Define and enforce coding standards, component design guidelines, and review practices across development team.

- Champion preventive engineering early defect detection, code quality metrics, and test automation.

- Coordinate cross-vendor architecture/design reviews in partnership with the Solution Architect.

- Promote platform governance secure coding, permission model hygiene, and scalable designs.

Tactical Delivery Oversight :

- Work closely with the current vendors delivery team to stabilise output quality and delivery velocity.

- Guide daily development activities including code reviews, story validations, and defect triaging.

- Identify root causes of recurring quality issues and drive immediate remediation plans.

- Establish backlog readiness, definition of done, and user story hygiene.

Agile Process Maturity :

- Act as a coach, helping enforce agile principles and eliminating waterfall behaviours.

- Improve agile ceremonies (standups, planning, and retrospectives) and drive ownership in sprint execution.

- Establish and maintain process discipline for documentation, traceability, and component versioning.

Cross-Vendor Team Alignment :

- Ensure fair workload distribution and role clarity across internal and external resources.

- Conduct skill and maturity assessments, identifying gaps and recommending improvements.

- Promote collaborative behaviours, feedback loops, and accountability in a hybrid delivery setup.

KPI Ownership :

hygiene).

- Provide regular reporting and improvement plans based on performance metrics.