About the Role :

We are looking for an experienced Salesforce Solution Architect (FSL) to join our growing team.

The ideal candidate will bring deep expertise in Salesforce Service Cloud & Field Service Lightning, with a proven track record of designing and implementing scalable solutions that enhance customer engagement, streamline field operations, and align with business goals.

Key Skills & Responsibilities :

- Salesforce Platform Expertise : Strong proficiency in Service Cloud and Field Service Lightning (FSL)

- Configuration & Customization : Ability to deliver tailored Salesforce solutions through declarative and programmatic capabilities

- Data Management : Hands-on in data migration, integration, and governance ensuring data quality & consistency

- Mobile Solutions : Experience with mobile apps to optimize field service operations

- APIs & Integration : Strong knowledge of Salesforce APIs and experience integrating with external systems (REST/SOAP, middleware tools)

- Problem-Solving : Strong analytical ability to identify issues and implement effective solutions

- Communication Skills : Excellent verbal & written communication to interact with business and technical stakeholders

- Project Management : Ability to plan, execute, and monitor Salesforce solution delivery across multiple projects

- Team Collaboration : Work closely with cross-functional teams, developers, administrators, and business users

- Customer-Centric Mindset : Ensure solutions meet business needs and end-user expectations

Qualifications :

- Bachelor's/Master's degree in Computer Science, IT, or related field (B.E / B.Tech / MCA).

- 10- 12 years of IT experience, with 10+ years in Salesforce implementations.

- Proven experience in Service Cloud & FSL architecture, configuration, and integration.

- Salesforce Architect certifications (e., Application Architect, System Architect, or CTA) preferred