Roles and Responsibilities :

- Design, develop, and implement solutions on Salesforce Service Cloud, including Case Management, Omni-Channel, Knowledge Base, and related modules.

- Develop scalable and reusable components using Apex, Lightning Web Components (LWC), Flows, Triggers, and Visualforce.

- Build and maintain integrations using REST/SOAP APIs with external systems.

- Work closely with cross-functional teams to understand business requirements and translate them into technical solutions.

- Ensure adherence to Salesforce best practices, coding standards, and governor limits.

- Troubleshoot and resolve application issues, ensuring optimal performance and stability.

- Configure and manage Salesforce security, including roles, profiles, permission sets, and sharing rules.

- Participate in Agile ceremonies and contribute to the full software development lifecycle.

- Maintain documentation for solutions, processes, and integrations.

Required Skills :

- Strong hands-on experience with Salesforce Service Cloud features (Case Mgmt, Omni-Channel, Knowledge Articles).

- Proficiency in Apex Classes, Apex Triggers, LWC, Visualforce, and Flows.

- Solid experience integrating Salesforce with other systems using REST/SOAP APIs.

- Strong understanding of Salesforce security model (roles, profiles, permission sets, sharing rules).

- Experience with deployment tools (Change Sets, Copado, Gearset, or similar) is a plus.

- Excellent analytical, problem-solving, and communication skills