Salesforce Service Cloud Developer

About the Role :

We are seeking a highly skilled Salesforce Developer with deep expertise in Service Cloud, Omni-Channel Routing, and Case Management. The ideal candidate will have strong hands-on development experience in Apex, LWC, and SOQL, with a passion for building scalable and intelligent automation workflows that enhance customer service and compliance efficiency. This role offers the opportunity to work on next-generation Salesforce solutions integrating AI, real-time data, and automation frameworks within a dynamic and innovation-driven environment.

Key Responsibilities :

- Design, develop, and deploy scalable solutions on Salesforce Service Cloud, leveraging Apex, Lightning Web Components (LWC), and SOQL.

- Implement and optimize Omni-Channel Routing, Case Management, and workflow automation to streamline customer service processes.

- Integrate Salesforce with Data Cloud, Snowflake, and other real-time data platforms to enable intelligent decision-making and automation.

- Leverage or learn Agentforce, Einstein AI, and AI-driven automation tools to enhance service performance and customer engagement.

- Develop and maintain secure API integrations with external systems and data sources.

- Collaborate with business analysts and architects to define technical solutions that meet business needs and compliance standards.

- Architect reusable, modular components and automation frameworks for future scalability.

- Ensure best practices in code quality, data security, and governance across Salesforce environments.

Required Skills & Experience :

- 5+ years of hands-on Salesforce development experience with Apex, LWC, and SOQL.

- Deep expertise in Service Cloud, Omni-Channel Routing, and Case Management.

- Experience working with Salesforce Data Cloud, Snowflake, or other real-time data platforms.

- Strong understanding of AI automation tools, Agentforce, and Einstein AI (or strong willingness to learn).

- Proven experience with API integrations, external data sources, and secure data processing.

- Ability to architect scalable, reusable automation workflows supporting customer service and compliance operations.

Preferred / Bonus Skills :

- Experience in BFSI (Banking, Financial Services, Insurance) domain.

- Background in fraud detection, compliance, or risk management solutions.

- Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant, or Data Cloud Consultant.

Education : Bachelors or Masters degree in Computer Science, Information Technology, or a related field.