Key Responsibilities:

- Own the technical architecture and solution design for Salesforce Service Cloud implementations.

- Design scalable solutions across Service Cloud, Sales Cloud, and Salesforce Data Cloud.

- Translate business requirements into secure, scalable, and maintainable Salesforce architectures.

- Design and implement integrations between Salesforce and external applications using APIs, middleware, and integration patterns.

- Provide technical leadership for Salesforce Apex development and Lightning Web Components (LWC).

- Establish Salesforce development standards, coding practices, integration patterns, and architectural governance.

- Design data models, data migration strategies, security models, sharing architecture, and data integration solutions.

- Work closely with business stakeholders, product owners, developers, administrators, and enterprise architects.

- Review technical designs and code to ensure scalability, performance, security, and maintainability.

- Troubleshoot complex Salesforce architecture, integration, performance, and data-related issues.

- Guide teams on Salesforce best practices, deployment strategies, DevOps, and release management.

- Ensure solutions align with Salesforce platform limits, security requirements, and enterprise architecture standards.

Required Skills & Experience :

- Strong hands-on experience with Salesforce Service Cloud and enterprise CRM implementations.

- Extensive knowledge of Salesforce Sales Cloud.

- Experience with Salesforce Data Cloud, including data ingestion, unification, data modeling, and activation concepts.

- Strong expertise in Salesforce Integration Services, REST/SOAP APIs, platform events, and integration architecture.

- Strong development knowledge of Salesforce Apex.

- Strong experience building Lightning Web Components (LWC).

- Experience with Salesforce security, sharing, data modeling, governor limits, and performance optimization.

- Strong understanding of Salesforce architecture and design patterns.

- Experience working with large-scale Salesforce implementations and complex integrations.

- Ability to create solution architecture documents, technical designs, and integration/data-flow diagrams.

- Strong analytical, communication, stakeholder-management, and problem-solving skills.