We are looking for an experienced Salesforce Order Management (SOM) professional with 7+ years of expertise in designing, developing, and implementing complex order lifecycle solutions. This role requires hands-on technical leadership, strong integration knowledge, and the ability to collaborate with cross-functional teams to deliver scalable and high-performance Salesforce SOM solutions.

Key Responsibilities :

- Design and implement end-to-end Salesforce SOM solutions (objects, workflows, orchestration flows).

- Build orchestration flows for order capture, fulfilment, cancellations, returns, and payments.

- Develop automation using Flow, Apex, Composite APIs for complex order management.

- Integrate SOM with ERP, WMS, SFCC, Payment Gateways using REST/SOAP APIs.

- Ensure scalable data models and maintain data integrity.

- Provide technical leadership : mentoring developers, code reviews, best practices.

- Troubleshoot issues, monitor performance, and implement optimizations.

- Stay updated on latest Salesforce SOM releases and recommend adoption strategies.

- Define and implement custom logic for split shipments, backorders, refunds, returns, etc.

- Drive Agile processes including sprint planning, backlog grooming, and ceremonies.

Technical Skills Required :

- Strong hands-on expertise with Salesforce SOM and Data Models.

Proficiency in :

- Apex, LWC (Lightning Web Components), Aura, SOQL, SOSL

- Flow Builder, Orchestration Flow Designer

- Platform Events, Change Data Capture (CDC)

- API Integration (REST/SOAP), OAuth2, JWT, Named Credentials

- Salesforce DX, Git, CI/CD pipelines

- Experience with Service Cloud, Commerce Cloud (B2B/B2C), Sales Cloud.

- Understanding of PCI compliance, fraud management, SCA.

- Exposure to middleware tools like MuleSoft / Dell Boomi is a plus.

- Salesforce certifications (Order Management Accredited Professional, PD1/PD2, Integration Architecture Designer) are highly desirable.