Salesforce Order Management (SOM) - 7+ years

- Technical design and end-to-end implementation of Salesforce Order Management (SOM) solutions, all the SOM related Objects and Workflows.

- Design and build orchestration flows for order capture, fulfilment, cancellation, return, and payment processing.

- Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.

- Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware.

- Create scalable data models and ensure data integrity across order transactions.

- Collaborate with architects, developers, QA, and business teams to deliver technical solutions aligned with business goals.

- Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices.

- Monitor system performance and troubleshoot issues across orchestration flows and API interactions.

- Stay current with Salesforce SOM feature releases and recommend adoption strategies.

- Define and implement custom logic for split shipments, fulfilment routing, order holds, backorders, partial returns, and refund processing.

- Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events.

- Analyse production issues, perform root cause analysis, and implement long-term fixes and system optimizations.

- Drive system monitoring, observability, and proactive alerting around key order flows and service interactions.

- Contribute to sprint planning, backlog grooming, and Agile ceremonies.

Technical Skills : Strong hands-on experience with Salesforce Order Management (SOM) and data model.

Expertise in :

- Experience with Composite API, Named Credentials, and secure API integration practices.

- Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events.

- Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems.

- Experience with OAuth2, JWT, and named credential-based auth flows for secure communication.

- Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud).

- Deep understanding of order-related processes : fulfilment, splitting, holds, returns, exchanges, and adjustments.

- Strong experience with Salesforce DX, Git, CI/CD pipelines.

- Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions.

- Knowledge of common middleware tools (e.g., MuleSoft, Dell Boomi) is a plus.

- Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or Integration Architecture Designer are preferred

- Apex, LWC (Lightning Web Components), SOQL, SOSL, Aura

- Flow Builder, Process Builder (legacy), and Orchestration Flow Designer

- Platform Events and Change Data Capture (CDC)