Salesforce Marketing Cloud Lead (SPIFF / ICM Configuration)

Location: Pune (Viman Nagar) Hybrid (3 Days Working)

Employment Type: Full-Time

Shift: Regular Day Shift

Experience: 7+ Years (including 3+ years of hands-on Salesforce SPIFF experience)

We are looking for an experienced Salesforce Marketing Cloud Lead with strong expertise in Salesforce SPIFF/Incentive Compensation Management (ICM) configuration. The ideal candidate will be responsible for configuring, troubleshooting, and stabilizing incentive compensation solutions while ensuring accurate payout reconciliation and seamless production support.

Key Responsibilities:

- Configure and maintain Salesforce SPIFF compensation plans, including payee-based crediting, eligibility rules, quota groups, and rules engines.

- Build and validate commission statements, approval workflows, and payout logic while ensuring attainment calculations reconcile with source data.

- Diagnose and resolve payout mismatches, quota discrepancies, and validation issues across multiple business lines.

- Manage OTA log reloads, sales batches, and platform-event-driven recalculations.

- Ensure disciplined release management, change control, and regression testing in production environments.

- Track and resolve Salesforce platform issues while coordinating with Salesforce Support teams.

- Create and maintain configuration documentation, plan catalogs, and operational runbooks.

- Support UAT, cutover, hypercare activities, and future rollout phases.

Required Skills:

- 710+ years of Salesforce delivery experience, including at least 3 years of hands-on Salesforce SPIFF or Incentive Compensation Management configuration. Candidates with experience in Varicent, Xactly, or SAP CallidusCloud are also welcome.

- Strong understanding of crediting rules, quota management, attainment calculations, commission structures, and payout reconciliation.

- Hands-on experience with SOQL, data loads, structured reconciliation, and release management.

- Ability to work in production-first environments with strong troubleshooting and analytical skills.

Preferred Skills:

- Experience in medical devices or pharmaceutical sales compensation models.

- Exposure to multi-country compensation structures, especially US and Canada.

- Knowledge of ETM, Sales Planning, and MuleSoft integrations.

- Salesforce SPIFF certification or any recognized ICM certification