- Collaborate with key stakeholders (business units, executives, and other IT teams) to define business requirements and translate them into effective Salesforce solutions.

- Manage project scope, goals, and deliverables, ensuring adherence to deadlines and budget.

- Lead and mentor a team of Salesforce developers and administrators, fostering a collaborative and high-performing environment.

- Guide the team in designing, developing, testing, and deploying custom applications and functionalities on the Salesforce platform, using tools like Apex, Visualforce, and Lightning Web Components.

- Ensure Salesforce customizations and configurations align with best practices and industry standards.

- Facilitate data migration, integration with other systems, and data management to maintain data integrity and consistency.

- Provide ongoing training and support to end-users, promoting user adoption and effective utilization of the Salesforce system.

- Implement and manage Salesforce-based content management systems and workflows.

- Monitor system performance, troubleshoot and resolve issues promptly.

- Develop and maintain Salesforce documentation and knowledge articles.

- Track and report on key Salesforce metrics and project progress to stakeholders and senior management.

- Stay up-to-date with the latest Salesforce releases, features, and trends (e.g., AI integration, Data Cloud, Hyperforce architecture).

Required skills and experience :

- Bachelor's degree in Information Technology, Business Administration, or a related field.

- Proven experience as a Salesforce Project Manager, CRM Manager, or a similar role.

- In-depth knowledge of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, etc.) and functionalities.

- Strong understanding of Salesforce declarative features (workflows, process builders, custom objects).

- Familiarity with Salesforce customization using Apex, Visualforce, and Lightning Components.

- Experience with Salesforce integrations using APIs and middleware.

- Excellent project management skills, including planning, scheduling, risk management, and

budget control.

- Strong leadership, team management, and interpersonal skills, capable of motivating and

guiding cross-functional teams.

- Exceptional communication and presentation skills, able to convey technical information

clearly and concisely to diverse audiences.

- Strong analytical, problem-solving, and decision-making abilities, able to translate business

needs into effective solutions.

- A PMP, CSM, or relevant Salesforce certification is preferred.

Desired skills and experience :

- Experience with Agile methodologies.

- Knowledge of other enterprise solutions (ERP, HCM, Middleware, etc.) and their integration with Salesforce.

- Familiarity with Salesforce DX and version control systems (e.g., Git).

- Experience with Salesforce CPQ, Marketing Cloud, or other specialized Salesforce modules.

- Knowledge and experience in AI and machine learning within the Salesforce ecosystem.

This job description aims to provide a comprehensive overview of the responsibilities and qualifications required for a Salesforce Manager role. Specific requirements may vary based on the organization's size, industry, and complexity of Salesforce implementation.