Role Summary

- Ideal candidates will have a proven track record in managing large-scale, complex green field implementations, transformations, and migrations.

- This role is critical for turning around troubled projects requiring the ability to assess the current state, define recovery solutions, and execute recovery plans with minimal impact on cost, schedule, and scope.

Roles & Responsibilities :

- Proven experience in recovering, stabilizing, and realigning projects facing significant delivery challenges.

- Demonstrated ability to restore delivery excellence

- Manage delivery recovery efforts end-to-end-including issue identification, impact assessment, recovery solutioning, and execution of turnaround plans.

- Manage robust delivery governance frameworks aligned with TDLC, Agile, or SAFe methodologies, ensuring strict adherence to sprint cycles, milestones, and process standards.

- Successfully re-baselined delivery plans, managed risks and issues proactively, and realigned delivery commitments with client expectations to restore program health.

- Monitored and enhanced Delivery Experience (DEX), drove reductions in Cost of Poor Quality (COPQ), and improved delivery quality through measurable KPIs.

- Built and maintained trust with internal and external stakeholders through structured communications, governance routines, and proactive engagement.

- Support Steering Committees, weekly executive connects, and status reviews to ensure transparency, alignment, and stakeholder confidence.

- Tracked and analysed key schedule, quality & financial metrics (Ex) SPI, burn rate, forecast accuracy, margin, and budget compliance.

- Identified cost leakages and led commercial resets and Estimate at Completion (EAC) recovery initiatives.

- Proactively identified delivery risks and implemented preventive or corrective actions. Ensured compliance with internal audits, InfoSec requirements, and quality gates.

- Provided hands on to address complex technical and project-level challenges across teams.

- Managed contract deliverables, including financial constructs, liability clauses, dependencies, and entry/exit criteria.

- Drove excellence through agile methodologies, quality frameworks, and continuous improvement initiatives.

- Hand on Experience in at least one major enterprise platform-SAP, Oracle, Salesforce, Workday, o9 Solutions, or other supply chain platforms.

- Hands on in one or more business domains-Finance, HR, Supply Chain Management, or Customer Experience.

- Experience in Agile and SI delivery principles with a focus on transformation excellence, governance, and stakeholder satisfaction.

- Manage day-to-day execution, sprint coordination, issue tracking, and team-level quality management, team coaching. Create MPP/MSPS plan, track schedule, cost & quality. Track effort variance, rework costs, and non-compliance cost impact. Manage RAID logs, support internal compliance, and documentation.

Professional & Technical Skills :

- Proficiency in Salesforce DevOps

- Application Migration Management; Configuration & Release Management

- Supported platform design validations and pivot decisions. Developed and executed platform realignment decisions.

- Mentored technical teams, and developed reusable assets, knowledge bases, and recovery playbooks.

- Managed and coached high-performing delivery teams. Oversaw knowledge transition, onboarding, and skills alignment for sustainable delivery capability.

- AMS End to End Recovery experience

- Manage workforce planning, readiness tracking, and onboarding quality.

- Exposure to GenAI technologies.