Salesforce Development Manager

Job Description :

The core responsibilities for the job include the following :

Leadership and Team Management :

- Foster a culture of empathy, trust, inclusion, and accountability.

- Serve as a cultural bridge between our USA and India teams.

Salesforce Expertise :

- Ensure delivery excellence by implementing best practices in configuration and support.

- Drive performance and efficiency in Production Support operations.

Process and Strategic Execution :

- Collaborate with Product Owners, Scrum Masters, and developers to ensure seamless execution.

- Monitor KPIs and lead continuous improvement initiatives.

Global Collaboration and Communication :

- Communicate complex technical ideas to diverse audiences, including senior executives.

- Act as a thought leader to improve practices and culture continuously.

Requirements :

- 5+ years of people management with a focus on mentoring and growth.

- Proven expertise in managing Salesforce Production Support teams.

- Strong alignment with US work culture and ability to collaborate across global teams.

- Experience with Agile methodologies and tools (Jira, Confluence).

- Salesforce certifications (Admin, Platform App Builder, Service Cloud, etc. ) are a big plus.

- Exposure to DevOps and CI/CD practices in the Salesforce ecosystem.