Salesforce Developer - Service Cloud

Description :

Skill/Role : Salesforce

Location : Pan India

Job type : Contract

Experience :

- 4+ years of Salesforce experience, primarily within Service Cloud

- 2+ year of hands-on experience with Salesforce Service Cloud Voice

Responsibilities :

- Operational experience on Salesforce Service Cloud Voice, including setup, customization, and deployment.

- Configure Omni-Channel, Voice routing, CTI flows, call center settings, and agent experience within Salesforce.

- Working knowledge of Amazon Connect (contact flows, queues, routing)

- understanding of AWS services, particularly : Amazon Connect, AWS Lambda

- Map and manage voice interaction data to Salesforce objects (Cases, Contacts, Activities, Voice Call records)

- Configure Service Console and agent experiences to support voice-enabled workflows

- Provide functional support to Service Cloud agents and supervisors

- Hands-on Development, perform SIT , Support UAT, regression testing, and post-deployment verification

- Collaborate with Salesforce, contact center, and infrastructure teams

Note : Apply only if you are able to join in Immediate to 30 Days only once selected.