- Perform unit testing, integration testing, and performance testing of new application functionality, then mitigate issues identified during testing.

- Work closely with the Business Systems team and stakeholders to create and publish best practices in relation to our products and Salesforce configuration.

- Maintain system documentation and SFDC policies and procedures.

- Administer licensing and track usage metrics for reporting and oversight.

- Be a student of Salesforce; evaluate new tools as they become available and implement where appropriate.

- Collaborate with cross-functional teams on new feature technical design, technical requirements, limitations, and implementation.

- Prepare and configure functional prototypes.

- Provide day-to-day technical support to the business inclusive of user management, security/access control, workflow management, data updates, sharing rules, auditing the system, preparing for future releases, and dashboard/report design and management.

- Collaborate with various internal departments, including Sales, Marketing, Finance, Professional Services, and Support to ensure the Salesforce environment supports the business needs relating to functionality and performance.

- Support Salesforce.com integrated applications and installed packages including, but not limited to NetSuite, Zuora, HubSpot, Mission Control PSA, Workrails, Boomi, and Workato.

- Support the Verint WFM Monet solution and CTI integration through AWS.

- Gather, analyze and document functional and technical requirements for requested enhancements.

- Create and execute unit, integration, and user acceptance test plans, including use cases and test data.

- Apply best practices and design patterns to applications developed on the Salesforce. com platform.

- Other duties as assigned.

Skills And Qualifications :

- Ability to create technical documentation to support new builds and releases.

- Strong technical and functional proficiency in Salesforce.com, performing tasks such as: security settings, workflow rules, custom object creation, reports, and dashboards.

- Demonstrable skills in gathering and translating business requirements into actionable project plans.

- Flexible in the face of changing priorities, with the ability to multi-task, and handle urgent interruptions with high level of professionalism and a positive attitude.

- Proven experience building components of a Salesforce system to support core business processes.

- Excellent analytical, process design and problem solving skills, combined with strong business judgment and demonstrated project management experience.

- Self-motivated with excellent communication, interpersonal and organization skills.

- Ability to coordinate with implementation partners, other IT managers, internal stakeholders, and developers in providing solution suggestions and constructive feedback.