Salesforce Developer - Apex/Visual Force

Description :

Summary :

We are seeking a highly skilled Salesforce Developer to enhance our customer engagement capabilities by upgrading our Legacy Chat to Enhanced Chat.

The ideal candidate will have hands-on experience with Salesforce Service Cloud and Sales Cloud, coupled with a strong understanding of Omni-Channel and Live Agent functionalities.

This role requires proven expertise in Apex, Lightning Web Components (LWC), JavaScript, HTML, SOQL, and SOSL, with the ability to design and implement scalable, high-quality Salesforce solutions that drive customer success.

Role & Responsibility :

- Focus on delivering high-quality, functional solutions on the Salesforce.com platform using Apex, Lightning Web Components (LWC), SOAP, and REST APIs.

- Lead the migration from Legacy Chat to Enhanced Chat, ensuring a seamless transition for users and customers within Service Cloud and Sales Cloud.

- Design and implement Omni-Channel and Omni-Flow configurations to optimize customer service workflows and routing.

- Perform deployment, testing, and documentation of Salesforce features, enhancements, and integrations.

- Collaborate closely with product owners, engineering teams, and business stakeholders to define, clarify, and implement both functional and non-functional requirements for new and existing backlog items.

- Train and support end-users on implemented Salesforce features and planned solutions to ensure adoption and efficiency.

- Investigate, scope, and plan the implementation of assigned epics and backlog items, leveraging deep Salesforce platform expertise to model, document, and justify scalable, maintainable solutions.

- Debug and resolve production issues, providing root cause analysis and long-term fixes to ensure platform stability.

- Participate in technical design reviews, sprint planning, and architectural discussions, contributing to sound solution design and efficient delivery.

- Uphold high standards for code quality by following Salesforce development best practices, performing code reviews, writing effective unit test classes, and continuously monitoring platform performance and scalability.

- Develop, configure, and customize Salesforce Service Cloud and Sales Cloud features, including case management, chat setup, and integrations.

Job requirements :

- Lead the migration from Legacy Chat to Enhanced Chat within Service Cloud and Sales Cloud, ensuring a seamless, scalable, and user-friendly transition for both customers and internal teams.

- Design, build, and deploy Enhanced Chat configurations, including Omni-Channel and Omni-Flow setups, to optimize response times, routing efficiency, and overall customer engagement.

- Execute deployment, testing, and documentation of Salesforce features, enhancements, and integrations, maintaining high standards of quality, performance, and compliance with best practices.

- Minimum 6 years of hands-on experience with coding on the Salesforce Platform using Apex, Visualforce, Lightning / Aura Components, Javascript, HTML, REST/SOAP API etc.

- Minimum 2 years of hands-on experience creating Flows.

- Minimum 2 years of experience with Omnichannel and Live Agent Chat.

- Minimum 2 years of experience with Sales, Service Cloud.