Job Role : Salesforce Commerce Cloud (SFCC) OMS.

Experience : 5+ Years.

Location : PAN India.

Role Overview :

We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high-quality Production Support.

The ideal candidate excels at navigating complex cross-system issues, driving end-to-end ownership, and partnering with internal and external teams to ensure timely resolution.

Key Responsibilities :

- Analyze complex cross-system issues and propose actionable, solution-oriented recommendations.

- Communicate clearly with full context to ensure alignment across internal teams.

- Maintain rigorous organization, documentation, and information management throughout investigations.

- Operate independently with strong judgement, prioritization, and self-direction.

- Collaborate with internal and external partners to accelerate issue resolution and remove blockers.

Client Expectations for the ProdOps Role :

- Act as a dependable, professional point of contact with full end-to-end ownership of issues.

- Provide solution-first updates focused on recommendations rather than open questions.

- Demonstrate confidence, independence, and leadership during incident triage.

- Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.

Required Skills & Experience :

- Strong analytical and problem-solving skills with the ability to diagnose complex issues.

- Excellent verbal and written communication with emphasis on clarity and context.

- Ability to operate autonomously in high-pressure, fast-paced environments.

- Strong organizational skills for managing investigations and documentation.

- Experience in Production Support or operational roles within technology environments.

Technical Skills :

- Salesforce Commerce Cloud (SFCC) - deep working knowledge of order lifecycle and integrations.

- Order Management Systems (OMS) - hands-on experience with order flows and exceptions.

- IBM Sterling OMS - working knowledge preferred, plus understanding of integration patterns.

- Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.

Nice-to-Have :

- Experience with major incident management processes.

- Exposure to e-commerce and fulfillment ecosystems.

- Experience collaborating across product, engineering, and client teams.