- Provide hands-on development support for incident resolution, break-fix efforts, and system enhancements related to the Salesforce TPM & KAM application.

- Analyze and troubleshoot issues reported by global business teams, delivering timely resolutions in line with SLA requirements.

- Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality.

- Collaborate with business analysts and global stakeholders to gather, clarify, and refine requirements for new features or process improvements.

- Participate in the full development lifecycle, including estimation, technical design, development, code reviews, testing, deployment, and post-deployment support.

- Perform system maintenance activities such as routine updates, patches, and configuration changes to ensure seamless application performance.

- Monitor and evaluate system performance, identifying issues and opportunities for optimization and long-term stability.

- Troubleshoot and resolve data integrity issues, working with cross-functional teams to identify root causes and implement corrective actions.

- Support and troubleshoot integrations with external systems (e.g., ERP, TPM tools, analytics platforms) related to the TPP application.

- Stay up to date with Salesforce releases, applying relevant updates and patches to maintain system currency.

- Document support processes, known issues, and solutions in the knowledge base for training and reference purposes.

- 5+ years of experience in Salesforce administration, support, or architecture, with a strong focus on Salesforce Consumer Goods Cloud and Trade Promotion Management (TPM).

- Proven experience in supporting TPM/TPP processes such as promotion execution, fund management, claim management, and performance evaluation within the Consumer Goods industry.

- Hands-on experience with Salesforce Field Service, Einstein Analytics, MuleSoft, and Salesforce integration tools (including API management and data integration).

- Strong knowledge of Salesforce data models, security models, and process automation.

- Experience managing support tickets and working with cross-functional teams to resolve production issues quickly.

- Ability to perform detailed root cause analysis and deliver actionable solutions in a timely manner.

- Ability to review and support Apex based customizations in collaboration with the development team.

- Strong knowledge of declarative automation tools such as Flows, validation rules, and approval processes to support and optimize TPM business processes.

salesRole : Software Development - Other

Industry Type : IT Services & Consulting

Department : Engineering - Software & QA

Employment Type : Full Time, Permanent

Role Category : Software Development

Education :