Salesforce Business Analyst - CPQ Module

Job Title : Salesforce Business Analyst + CPQ

Experience Required : 8+ Years (Sales Cloud, CPQ, Service Cloud)

Work Mode : Remote (Work from Home)

Role Summary :

We are seeking an experienced Salesforce Business Analyst with CPQ expertise to join our team. The ideal candidate will have over 8 years of relevant experience working with Salesforce, specifically in Sales Cloud, Service Cloud, and CPQ. This role requires a deep understanding of order management and fulfillment processes, along with the ability to design and implement scalable solutions using Salesforce best practices.

Key Responsibilities :

- Analyze and understand business requirements related to the fulfillment process and propose optimized system and business workflows.

- Design, prototype, build, document, and support solutions for Salesforce Order Management and Fulfillment capabilities including configurations, customizations, and system integrations.

- Translate complex business requirements into detailed specifications and oversee development activities to ensure the delivery of integrated and functional solutions.

- Create and maintain comprehensive functional documentation including requirement specifications and process flows.

- Provide ongoing system administration and support for customized Salesforce applications including user access, security, custom objects, and automation workflows.

- Apply in-depth knowledge of Salesforce Sales Cloud functionalities.

- Demonstrate expertise in quote-to-order processes including :

1. Product Setup

2. Product Options

3. Product Configuration & Rules

4. Pricing & Discounting

5. Quote Templates

- Work with automation tools like Process Builder, Workflows, Formulas, Flows, Assignment Rules, and Advanced Approvals.

- Understand and implement integrations with Salesforce using REST/SOAP APIs.

- Possess hands-on experience in SFDC integrations with middleware and third-party systems.

- Maintain a strong customer focus with an ability to navigate ambiguous requirements and adapt quickly to changes.

- Apply a solution-oriented mindset to effectively solve business and system-related challenges.

- Be proactive and adaptable to meet evolving project requirements and global business objectives.

Education & Certifications :

- A minimum of 8+ years of hands-on experience working on the Salesforce platform.

- Proven experience in implementing fulfillment processes, including working with middleware and third-party integrations.