Salesforce Business Analyst

Description :

Salesforce Senior Business Analyst - Salesforce Sales Cloud

Key Responsibilities :

- Partner with business stakeholders to elicit, analyze, and document requirements across Salesforce Sales Cloud and related platforms to align platform capabilities with business goals

- Conduct gap analyses, process mapping, and impact assessments for new features and integrations; Evaluate the impact, benefits, and risks of proposed solutions

- Analyse and document business requirements; Translate business needs into user stories, acceptance criteria, functional specifications, process flows, and As-Is/To-Be documentation.

- Collaborate closely with business teams, architects, Salesforce developers and admins to validate solutions, conduct UAT, and ensure successful deployments

- Support change management activities by working with business owners, change managers, and end users to ensure solutions are understood and adopted. Monitor platform metrics to drive continuous improvement

- Support release planning, change management, and training initiatives for Sales Cloud users

- Facilitate workshops, discovery sessions, and backlog refinement meetings to align priorities and guide solution design.

- Translate regulatory requirements (GDPR, HIPAA, etc.) into functional specifications and user stories for Sales Cloud enhancements

- Identify and recommend process improvements for both project delivery and BAU operations.

Required Skills & Experience :

- 6 to 10 years of experience as a Salesforce Business Analyst, with strong focus on Sales Cloud

- Proven success in gathering requirements and writing user stories

- Deep understanding of Sales Cloud features

- Strong knowledge of Salesforce features such as automation (flows, validation rules), reporting, and dashboards.

- Experience with Agile/Scrum methodologies and tools like Jira or Azure DevOps

- Strong communication and documentation skills, with ability to tailor updates for technical and non-technical audiences

- Salesforce certifications preferred : Salesforce Certified Business Analyst, Sales Cloud Consultant, Salesforce Administrator.

Other Skills :

- Excellent stakeholder management, facilitation, and communication skills; Ability to influence stakeholders at senior levels and lead requirement workshops.

- Exposure to Service Cloud, Experience Cloud, CPQ, or Industry Clouds would be preferred

- Experience with pharma logistics ecosystems

- Exposure to multilingual orgs, global support operations, and multi-region compliance

- Familiarity with AppExchange tools for service automation, analytics, or agent productivity

- Strong problem-solving mindset.

- Mentoring junior BAs.