Salesforce Business Analyst

Description :

Responsibilities :

- Collaborate with business stakeholders to elicit, analyse, and document functional and non-functional requirements.

- Translate business requirements into detailed user stories, process flows, and acceptance criteria within Salesforce.

- Partner with Salesforce administrators, developers, and architects to design and implement effective CRM solutions.

- Conduct workshops, requirement-gathering sessions, and user acceptance testing (UAT).

- Analyse existing business processes and recommend improvements leveraging Salesforce capabilities.

- Create and maintain documentation, including BRD (Business Requirement Documents), FRD (Functional Requirement Documents), and system flow diagrams.

- Support change management activities, including training materials and end-user support.

- Act as a liaison between technical teams and business users throughout the project lifecycle.

- Ensure Salesforce configurations align with best practices and organisational objectives.

Requirements :

- 3+ years of experience as a Business Analyst, preferably with Salesforce platform exposure.

- Strong understanding of Salesforce Sales Cloud, Service Cloud, and related modules.

- Ability to create detailed documentation and communicate technical concepts in business terms.

- Hands-on experience with tools such as Jira, Confluence, or similar requirement-tracking platforms.

- Knowledge of Agile/Scrum methodologies.

- Excellent communication, analytical, and problem-solving skills.