Salesforce AI Engineer - Agentforce

Description :

Posting title : Agentforce (Salesforce AI) Engineer

Experience : 7+ Years

Location : Remote

Work mode : Remote

Primary skills : Agentforce, AI Agents, Data Cloud, Agentforce Certified

Qualification : Any Technical Degree

Job Overview :

We are looking for an experienced Agentforce (Salesforce AI) Engineer with strong hands-on expertise in building, deploying, and optimizing AI Agents within the Salesforce ecosystem. The ideal candidate will have proven project-level experience with Agentforce, solid exposure to Salesforce Data Cloud, and relevant certifications (mandatory).

This role involves designing intelligent conversational experiences, integrating AI with CRM workflows, managing enterprise-scale data models, and driving real-time personalization.

Key Responsibilities :

Agentforce (Salesforce AI) :

- Design, build, and deploy AI Agents using Agentforce.

- Develop and optimize conversational flows, intents, and prompt strategies.

- Implement secure and compliant AI solutions using Einstein Trust Layer.

- Integrate Agentforce with Salesforce CRM workflows and third-party APIs.

- Create and manage Agent Actions to automate business processes.

- Monitor, fine-tune, and continuously improve AI Agent performance and accuracy.

Salesforce Data Cloud :

- Design and manage scalable Data Cloud models, including harmonized data structures.

- Implement identity resolution, unification, and customer 360 profile building.

- Handle data ingestion processes-batch, streaming, and real-time sources.

- Build and optimize segments, audiences, and activation workflows.

- Enable real-time personalization across Salesforce channels.

- Apply best practices in data governance, privacy, and regulatory compliance (GDPR, CCPA).

- Use SQL, Query Builder, and transformation pipelines for advanced data processing.

- Work with Data Streams, Data Lake Objects, Data Model Objects.

- Configure and optimize Search Indexes, Retrievers, and discovery components.

Required Skills & Qualifications :

- Mandatory certification(s) in Agentforce or Salesforce AI.

- 7+ years of total experience, with a minimum of 2+ years in Agentforce / Salesforce AI.

- Strong practical experience with Salesforce Data Cloud and large-scale data models.

- Hands-on experience integrating APIs, enterprise CRM workflows, or microservices.

- Ability to design secure and compliant AI solutions using Salesforce governance layers.

- Excellent understanding of data engineering concepts, identity resolution, and SQL.

- Strong analytical and debugging skills with a focus on performance optimization.

- Excellent communication skills and ability to work in a remote-first environment.

Preferred Qualifications :

- Experience with LLM-based solutions, prompt engineering, or conversational AI platforms.

- Exposure to Customer 360, Marketing Cloud, or Service Cloud.

- Knowledge of Python or Node.js for backend/API integrations is a plus.