Job Requirements :

Core Experience :

- Minimum 5+ years of hands-on experience in Salesforce administration, preferably in Sales Cloud and Service Cloud within an enterprise environment.

- Proven experience in incident management, service request fulfilment, production support, and problem management/root cause analysis.

- Strong understanding of Salesforce architecture, data model, security model, sharing model, and administration best practices.

- Hands-on experience in configuring declarative solutions including Flows, approval processes, validation rules, reports, dashboards, and access controls.

- Experience supporting release and change management processes across multiple Salesforce environments.

- Minimum 1-2 years of exposure to Salesforce Marketing Cloud (SFMC) with basic knowledge of Contact Builder, Data Extensions, Journey Builder, Email Studio, subscriber management, and SFMC administration.

- Ability to support basic SFMC operational activities, user administration, data troubleshooting, and CRM-SFMC integration-related investigations.

Technical & Function Skills :

- Strong analytical and troubleshooting skills, with the ability to investigate complex issues across configuration, data, integrations, and user access.

- Working knowledge of Salesforce Lightning Experience and core platform features relevant to administration and support.

- Practical understanding of Salesforce integrations, API-based interfaces, and common data migration or data loader tools.

- Knowledge of Salesforce security concepts, audit requirements, platform controls, and secure administration practices.

- Familiarity with reporting, dashboards, data hygiene, duplicate management, archival considerations, and operational monitoring.

- Knowledge of release tooling and DevOps practices such as SFDX, version control, and CI/CD tools such as AutoRABIT or Copado is an advantage.

- Experience with Apex, Lightning components, or API troubleshooting will be an advantage when working with developers and resolving cross-functional issues.

- Experience with MuleSoft or other middleware or integration platforms is an advantage.

Essential Skills for AI-Enabled Operations :

- Strong metadata, documentation, and knowledge management discipline to support AI-assisted administration and support.

- Ability to identify ticket patterns, improve categorisation, and strengthen operational knowledge for automation and triage.

- Awareness of enterprise AI governance, including security, privacy, prompt safety, and appropriate data handling.

- Understanding of auditability, traceability, and secure change practices to support compliant AI-assisted operations.