Salesforce Administrator

Location : India (Remote)

Job Type : 6+ Months Contract

Role Overview :

We are seeking a highly skilled and motivated Mid-Level Salesforce Administrator to join our team on a contract basis. The ideal candidate will be a proactive problem-solver with a passion for optimizing the Salesforce platform to meet business needs. This is a remote position based in India, offering the opportunity to play a critical role in the maintenance and evolution of our Salesforce environment.

Key Responsibilities :

Platform Administration & Maintenance :

- Perform all aspects of user and license management, including new user setup, deactivation, roles, profiles, permission sets, public groups, Organization-Wide Defaults (OWD), and sharing rules.

- Implement Salesforce configuration changes, including but not limited to: creating and managing Flow, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, and mobile administration.

- Proactively perform system maintenance tasks such as Security Reviews, Release Updates, Health Check, and Salesforce Optimizer to ensure platform integrity and performance.

- Manage and maintain sandbox environments for development, testing, and training purposes.

- Identify unused or underutilized platform features and recommend strategies for adoption to maximize ROI.

Data Management & Quality :

- Oversee data management initiatives to improve Salesforce data quality and hygiene.

- Implement data validation rules, automation, and other processes as needed to maintain data accuracy.

User Support & Adoption :

- Serve as the first point of contact for user support tickets, troubleshooting issues and providing timely resolutions.

- Develop and deliver training to improve user adoption and ensure best practices are followed.

- Monitor and analyze user adoption metrics to identify areas for improvement.

Collaboration & Integration :

- Work with integrated third-party applications, such as DocuSign, to ensure seamless functionality.

- Collaborate with stakeholders to gather requirements and translate business needs into technical solutions within Salesforce.

Required Qualifications & Skills :

Experience :

- Proven experience as a Salesforce Administrator.

- Demonstrated experience with at least one of the following: Sales Cloud, Service Cloud, or Marketing Cloud.

Certifications :

- Minimum: Salesforce Certified Administrator & Salesforce Certified Advanced Administrator.

Technical Skills :

- Extensive hands-on experience with Salesforce configuration, including Flow, objects, fields, layouts, and security models.

- Familiarity with various Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, and/or Pardot.

- Strong understanding of Salesforce data architecture and data management best practices.

- Experience with integrated applications and troubleshooting connection issues.

Soft Skills :

- Excellent problem-solving, analytical, and communication skills.

- Ability to work independently and as part of a remote team.

- Strong attention to detail and organizational skills.