Description :

OVERVIEW :

The Salesforce Administrator is responsible for the day-to-day administration, configuration, optimization, and operational support of the Salesforce platform across the enterprise. This role ensures Salesforce operates reliably, securely, and predictably while supporting Sales, Service, and Field Service teams in a complex, multi-user environment.

The Salesforce Administrator serves as a core member of the Salesforce delivery team, focused primarily on platform stability, configuration management, release coordination, and user support. This role partners closely with Salesforce Business Analysts and Salesforce Developers to support enhancements, maintain platform health, and ensure Salesforce solutions are delivered and operated in line with established standards and best practices.

Salesforce acts as the system of engagement for customer-facing processes, while other enterprise systems serve as systems of record. The Salesforce Administrator supports Salesforce-side configuration and operations without owning ERP configuration, integration architecture, or enterprise data governance.

Department : Enterprise Applications

Reports To : Director Enterprise Applications

Location : India (GCC), primary support for U.S. business

KEY PERFORMANCE OBJECTIVES :

- Maintain a stable, secure, and well-governed Salesforce platform for enterprise users

- Ensure timely and accurate user access provisioning with appropriate controls

- Coordinate predictable Salesforce releases with minimal production disruption

- Improve platform reliability by reducing configuration-related defects and recurring issues

- Maintain high data quality and reporting consistency within Salesforce

- Support audits and compliance activities with clear documentation and minimal findings

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Salesforce Platform Administration :

- Manage day-to-day Salesforce administration including users, profiles, roles, permission sets, sharing rules, and access controls

- Configure and maintain Salesforce features such as custom objects, fields, page layouts, record types, validation rules, flows, and approval processes

- Monitor system health, performance, and adoption; proactively identify and resolve configuration-related issues

- Support Salesforce security and access models in alignment with established control standards

User Support and Enablement :

- Act as a primary escalation point for Salesforce support, providing Tier 2 and Tier 3 troubleshooting

- Investigate and resolve complex or non-standard Salesforce issues escalated by IT or business teams

- Support user adoption through documentation, guidance, and best-practice recommendations

- Partner with Business Analysts on change communication and readiness, without owning training strategy

Data Management and Integrity :

- Enforce data quality, validation rules, and consistency within Salesforce

- Support data imports, updates, deduplication, and cleanup using Salesforce tools and approved processes

- Partner with Business Analysts and data teams to translate business data rules into Salesforce configuration

- This role enforces data standards but does not own enterprise data models or master data governance

Reporting and Dashboard Governance :

- Build, publish, and maintain standardized Salesforce reports and dashboards based on Business Analystdefined requirements

- Manage report folders, access controls, and visibility to prevent report sprawl and ensure consistent usage

- Support end users in creating personal or ad-hoc reports while protecting official, organization-wide reporting

- Ensure reporting accuracy through configuration controls and data hygiene

Change Management and Releases :

- Coordinate Salesforce configuration changes, enhancements, and releases using structured change management practices

- Partner with Salesforce Business Analysts and Developers to validate requirements, test solutions, and deploy changes safely

- Coordinate and support User Acceptance Testing (UAT) and production deployments

- Manage sandbox environments and support post-release stabilization activities

Integration and Enterprise Systems Support :

- Support Salesforce-side configuration and troubleshooting related to integrations with enterprise systems and third-party applications

- Assist in triaging integration issues and validating data flows originating from Salesforce

- Partner with integration and ERP teams without owning middleware architecture or downstream system configuration

Governance and Best Practices :

- Enforce Salesforce configuration, security, and data management best practices

- Maintain system documentation including configurations, procedures, and administrative standards

- Support audit, compliance, and security evidence requests related to Salesforce operations

Other Duties :

- Participate in cross-functional projects and initiatives involving Salesforce.

- Perform other duties as assigned.

SKILLS & QUALIFICATIONS :

- 3-5 or more years of hands-on Salesforce Administrator experience

- Strong experience administering Salesforce in a multi-user, enterprise environment with complex security, release, and governance requirements

- Proficiency with Sales Cloud and Service Cloud; experience supporting Salesforce Field Service in a production environment preferred

- Strong understanding of the Salesforce security model including roles, profiles, permission sets, and sharing rules

- Hands-on experience with Salesforce declarative automation tools such as Flows, validation rules, and approval processes

- Experience building, publishing, and governing Salesforce reports and dashboards in a controlled, enterprise environment

- Experience supporting Salesforce in a highly integrated environment, including triage of cross-system data and process issues

- Ability to enforce data quality, validation rules, and configuration standards without owning enterprise data governance

- Experience operating Salesforce within formal change management and release coordination processes

- Ability to understand complex business processes and translate them into effective, maintainable Salesforce configurations

- Strong analytical and problem-solving skills with high attention to detail

- Experience working in Agile delivery environments; familiarity with tools such as Jira or Confluence is a plus

- Salesforce Administrator Certification strongly preferred

Candidates will be required to complete a background check and drug screen before beginning work.

Affirmative Action / Equal Opportunity Employer M/F/D/V DRUG FREE WORKPLACE