Description :

Platform Administrator / Business Analyst / Sales Force Administrator -

- Responsible for configuring, optimizing, and maintaining Salesforce environments to support business operations, user adoption, and integrations in enterprise settings.

Key Responsibilities :

- Manage and resolve day-to-day support cases submitted by users

- Troubleshoot issues related to data, permissions, automation, and integrations

- Perform Salesforce administration, including managing objects, fields, page layouts, record types, validation rules, workflows, flows, approval processes, users, profiles, permission sets, roles, sharing rules, and maintaining reports and dashboards to support business needs.

- Support and monitor Salesforce integration with external systems. Perform basic integration troubleshooting and coordinate with technical teams or vendors as needed. Manage data imports, exports, data quality, and ongoing data hygiene

- Perform routine org maintenance, including -Release readiness and minor feature enablement and system cleanup and optimization

- Perform data management tasks like imports, deduplication, audits, and quality improvements using rules and automation.

- Act as a point of contact for Salesforce-related inquiries from clients, business users, and internal stakeholders

- Gather, analyze, and document business requirements and translate them into Salesforce solutions

- Communicate system changes, enhancements, and best practices clearly to users

Soft Skills :

- Communication : Ability to communicate effectively with non-technical stakeholders to understand requirements.

- Strong communication, requirement gathering, change management, and end-user training abilities.

Technical Skills :

- 3+ years of experience as a Salesforce Administrator

- Solid understanding of Salesforce core features and data model and Experience with Salesforce automation tools (Flows, Workflow Rules)

- Basic understanding of Salesforce integrations and APIs

- Proficiency in reports, dashboards, and data management tools; proficiency in SQL is preferred

Certifications Must Have :

- Salesforce Administrator certification