Salesforce Administrator

Essential Duties and Functions :

- Reviews and understands general organization needs and context for development projects

- Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests

- Implements enhancements and rolls out new features to Salesforce.com

- Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used

- Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules

- Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added

- Handles management between development sandboxes and production Salesforce.com environment

- Works directly with stakeholders and internal and external developers to plan and implement solutions

- Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows

- Serves as a subject matter expert (SME) for Salesforce.com

- Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base

- Develops reports, dashboards, and processes to continuously monitor data quality and integrity. Assists with train-the-trainer program, training people in the use of Salesforce.com.

- Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows

- The primary job functions and responsibilities include, but are not limited to, those listed

Requirements :

- 5+ or more years as a Salesforce.com administrator

- Two or more years working with business teams on data migration and cleanup

- One or more years of project management

- Strong understanding of Salesforce.com best practices and functionality

- Proven experience developing Salesforce.com enhancements to support core business processes

- Experience with Appexchange and Salesforce-to-Salesforce transfers

- Python and HTML experience strongly desired

- Excellent technical, business, and people skills

- Provide high quality support via both telephone and email

- Well organized and flexible to meet continuously changing priorities and challenges

- Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus

- Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC

- Excellent project management skills with a sense of urgency

- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude

- Creative and analytical thinker with strong problem-solving skills

- Excellent interpersonal and communication skills

- Experience working with sandbox and production environments to manage/test functional or process changes

- Demonstrated ability to provide instruction to audiences of varying technical backgrounds

- Passionate about solving challenges by leveraging database and technology solutions