You Will Be :

Analyst POS/Payment application support provides support to the retail store POS application, monitoring alerts and notification for our Saks stores retail transactions.

What You Will Do :

- Responsible for the 24/7 support of POS/Payment applications in the Retail Store Systems.

- Monitoring log files and log information.

- Handling application issues.

- Handling performance related issues.

- Testing the new version and patches that were released.

- Monitoring the alerting Dashboards and acting to alerts & notifications.

- Responsible in finding the root cause for various POS application issues, failed transactions, Services, Pin Pad issues,.

- Participating on a rotating on-call schedule for off-hour/weekend support.

- Work with your team on creating technical support documentation used to manage and maintain the software.

- Collaborate with the development teams to architect new solutions that your teams will eventually support.

- Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume.

- Support and resolution of issues.

- Looking into incidents or tickets.

- Work as a team and individually for troubleshooting / investigating critical problems and leading meetings.

- Analyze with the development team for issue resolution.

- Evaluate issue details and communicate with stakeholders.

- Resolve end user inquiries in a timely manner and collaborate with other teams.

- Create technical documentation to leveraged by development and support teams.

- Proactive in driving issues to closure and collaborate with peers to resolve.

- Ability to think outside the box for problems of all varieties and provide plan for automations.

You Also Have :

- Bachelors degree in engineering (Computer Science or Information Science preferred).

- Strong academic record, excellent written and verbal communication skills.

- 4-7 years of experience.

- Commercial experience of using version control tooling (GIT) in a large development team performing.

- Debugging and troubleshooting skills.

- Bachelors Degree with 4-7 years of experience in computer science / Information Technology.

- Strong command of Windows O/S, batch scripting, .net and SQL.

- Must have experience in IIS, Oracle-basic, PowerShell scripting & Production support L1/L2.

- Good knowledge of C#, .NET.

- SQL database knowledge is mandatory.

What You Will Bring :

- Experience in supporting the large-scale distributed POS & windows applications.

- Experience in finding the root cause for a failed scenario.

- Excellent written and verbal communication skills.

- Experience in the POS area with knowledge of .Net, SQL, PowerShell and Oracle DB.

- Python Scripting experience.

- Ready to work in shifts (First general and second).

- Knowledge in AWS, C#, Pathfinder/Nagios/AZURE/SolarWinds will be added an Advantage.

- Logical approach and process to problem solving.

- Self-starter, can work independently and thrive in collaborative teams.

- Possess strong communication skills to convey problems to your team and colleagues.

- Thrive in a busy, high-pace environment and can easily maintain your composure under pressure.

- Understand how problems affect other areas of the company outside of the IT space.

- Strive for excellence and lead with a business focus mindset.

- You are a quick learner with the ability to learn new technologies.

Your Life And Career At Saks Global :

- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation.

- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate.

- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental).