Sabre Corporation - Senior Site Reliability/DevOps Engineer - IT Operations

Responsibilities :

- An individual with deep passion for innovation, performance to work as an SRE.

- Provides application support by utilizing monitoring tools and diagnostic methods.

- Engage in day-to-day operational tasks as needed for management of monitoring and automation work to reduce toil.

- Supports and be part of a 24x7 global IT Operations environment leveraging distributed global team members.

- Will be responsible for the planning, implementation, deployment, and measurement of Hospitality Solutions operational assets.

- Must work under minimum supervision with few direct instructions, a strong attitude towards teamwork, knowledge sharing and documentation.

- Will be responsible in providing specialized technical and product support for Hospitality Solutions hosted solutions, this includes troubleshooting and debugging complex software solutions.

- Collaborate with the Engineering, Technology, and other relevant enterprise teams in an agile environment.

- Hands-on expertise & understanding in ITIL, Change Management (i.e., ServiceNow) procedures to be able to participate in root cause analysis for preventive actions.

- Hands-on expertise in Cloud computing, especially AWS/GCP, to contribute in on-prem to GCP cloud migrations.

- Should be able to be part in the incident calls and closely work with the incident management teams and problem management.

- Ability to communicate effectively to stakeholders and higher management in terms of project status, incidents, problems and root causes.

- Responsible in supporting Hospitality Solutions application portfolios hosted in both On-prem & cloud platforms (AWS/GCP).

Soft Skills :

- Should be a great team player.

- Excellent communication and interpersonal skills. Very good written and oral communication skills.

Desired Skills & Experience :

- 5-9 years of experience in IT Operations/DevOps/Application support & SRE team

- Strong knowledge and hands-on experience in Windows, UNIX/Linux platforms.

- Strong knowledge of Oracle, SQL; able to troubleshoot issues.

- Must have hands-on expertise in AWS, GCP platforms, including Automations, deployments, administration & Operations, including GCP, Terraforms, core cloud concepts & services.

- Must have knowledge and implementation experience of ITIL process, procedures and ITSM, ITIL certified an added advantage.

- Must have strong Automation expertise and knowledge in any of the scripting languages, such as PERL/Shell scripting/Python.

- PowerShell is an added advantage.

- Must have minimum 2-4yrs of development skills in at least .NET or Java. Node, PHP & Ruby are a plus.

- Experience in handling multiple tasks/projects simultaneously, organizational skills.

- Experience supporting multi-layer applications including Frontend services (API and GUI based) and Backend services.

- Good understanding of TCP/IP and HTTP protocols and Networking, DNS/Firewalls, F5 Load balancing.

- Knowledge in any DevOps tools such as Jenkins/Ansible and knowledge in any orchestration tools/languages like Groovy, Packer an added advantage.

- Expertise in monitoring tools such as Grafana, AppDynamics and SPLUNK.

- Good understanding and experience in Application support.

Qualification :

- Bachelors degree in computer science is required and Masters Degree in Computer Science is preferred.

- Overall, 5-9 years of professional experience in IT Operations/DevOps and SRE.

Must Have Skills : - SRE/ Devops, Gcp or Aws, .Net or Java, Terraform

Monitoring tools :- AppDynamics and SPLUNK

Good to have :- Node, PHP & Ruby

WFA : 3 days in office is a must

Timings :- 9;00 am to 6;00 pm (Flexibility is needed)

Rotational on call