Rosmerta Technologies - Technical ERP Specialist - Support & Implementation

Position Summary :

We are seeking a highly motivated and skilled Technical ERP Specialist with a minimum of 2 years of experience to join our IT team.

The successful candidate will play a crucial role in the implementation, customization, maintenance, and support of our Enterprise Resource Planning (ERP) system.

This role requires a strong blend of technical expertise, problem-solving abilities, and a solid understanding of business processes.

Key Responsibilities :

ERP System Management & Support :

- Provide technical support, troubleshooting, and issue resolution for the ERP system (e.g., SAP, Oracle, Microsoft Dynamics 365, Infor, NetSuite, etc. - SPECIFY YOUR ERP HERE).

- Monitor ERP system performance, identify bottlenecks, and implement solutions for optimization.

- Perform routine system maintenance, including patch management, upgrades, and data backups.

- Manage user accounts, roles, and permissions within the ERP system, ensuring data security and compliance.

Customization & Development :

- Design, develop, and maintain custom reports, queries, and dashboards to provide actionable insights.

- Integrate the ERP system with other business applications (e.g., CRM, E-commerce, BI tools) using APIs, web services, or other integration methods.

Business Analysis & Collaboration :

- Collaborate with functional teams and business users to gather and analyze requirements for new features, enhancements, or solutions within the ERP system.

- Translate business requirements into technical specifications and develop appropriate solutions.

- Participate in testing phases (unit, integration, user acceptance testing) to ensure solutions meet business needs and are bug-free.

- Provide training and documentation to end-users on ERP functionalities and best practices.

Project Involvement :

- Assist in the planning, execution, and Go-Live phases of ERP implementation projects or module rollouts.

- Contribute to project documentation, including technical designs, test plans, and user manuals.

Continuous Improvement :

- Stay up-to-date with the latest ERP technologies, trends, and best practices.

- Proactively identify opportunities for process improvement and efficiency gains through ERP system optimization.

Required Skills and Qualifications :

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

- Minimum of 2 years of hands-on experience as a Technical ERP Specialist, ERP Developer, or similar role.

- Proven technical expertise with [SPECIFY YOUR ERP SYSTEM, e.g., SAP ECC/S/4HANA, Oracle EBS/Fusion, Microsoft Dynamics 365 F&O/BC, Infor LN/CloudSuite, NetSuite] including its architecture, modules, and customization capabilities.

- Strong proficiency in at least one relevant programming language for ERP customization (e.g., ABAP, SQL, PL/SQL, C#, X++, Java, Python).

- Experience with database management systems (e.g., SQL Server, Oracle, HANA DB).

- Familiarity with integration methodologies and tools (e.g., REST APIs, SOAP, EDI, middleware).

- Solid understanding of core business processes (e.g., Finance, Supply Chain, Manufacturing, Sales, HR).

- Excellent analytical and problem-solving skills with a keen eye for detail.

- Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.

- Ability to work independently and as part of a team in a fast-paced environment.

- Demonstrated ability to manage multiple tasks and prioritize effectively.

Preferred Skills (Nice to Have) :

- ERP certification (e.g., SAP Certified Development Associate, Microsoft Certified : Dynamics 365, etc.)

- Experience with reporting tools (e.g., Power BI, Tableau, SSRS, SAP BO/BW).

- Knowledge of cloud platforms (e.g., Azure, AWS, Google Cloud) if your ERP is cloud-based.

- Experience with ITIL framework or similar service management methodologies