Rooter Sports Technologies - IT Infrastructure Specialist - Network Protocol

Description :

Role Overview :

Were looking for an immediate joiner a true IT superhero who can juggle systems, networks, users & challenges all at once with confidence and calm.

If youre a multitasker who thrives on solving problems and keeping everything running smoothly, this role is for you.

The role oversees installations, configurations, upgrades, and network security, ensuring reliable WAN/LAN performance.

It includes resolving complex issues by collaborating with vendors and internal teams, managing escalations, and maintaining strong, clear communication with key stakeholders.

Key Responsibilities :

Network, Infrastructure & Security Oversight :

- Manage WAN/LAN, wireless networks, cloud services, and related hardware/software.

- Configure and troubleshoot Aruba Switch/UniFi APs, and Sophos/Fortinet firewalls.

- Monitor system performance, ensure backups, disaster recovery readiness, and overall network security.

- Handle firewall/VPN setups, antivirus systems, and security patching.

- Support infrastructure planning and improvements.

System Management & Employee IT Support :

- Provide support for Windows/Mac OS, business applications, and internal tools.

- Manage Google Workspace (users, groups, licensing, update and migration).

- Handle software installations, updates, deployments, and maintain technical documentation.

- Respond to IT issues and provide timely on-site/remote support.

- Manage IT onboarding (system setup, account creation) and offboarding (asset handover, remove access, etc).

- Communicate system incidents and IT updates to employees.

Stakeholder Management (Internal & External) :

- Liaise with vendors/service partners for IT products and support.

- Maintain IT asset inventory, documentation, and lifecycle records.

- Manage procurement, licenses, AMC renewals, and vendor contracts.

- Coordinate with finance on IT budgeting and audit requirements.

- Maintain IT stock records and reports.

Requirements :

- 5+ years of experience in IT infrastructure, systems, or network administration.

- Strong hands-on expertise with : Firewalls/VPN (Sophos/Fortinet), Aruba/UniFi access points.

- Deep understanding of WAN/LAN, network monitoring, and cloud/wireless environments & proficiency in Google Workspace.

- Excellent problem-solving, documentation, and communication skills.

- Ability to plan and optimize infrastructure in a growing organization.

Qualifications :

- Bachelors degree in Information Technology, Computer Science.

- Previous experience working in IT organisations is preferred.

- Any related professional certifications (CompTIA Network+, Cisco CCNA, Hardware & System Support, CompTIA A+, Operating Systems, Linux Essentials).

- Certifications like MCSA, CCNA, AWS or similar are preferred.