Teamwork makes the stream work.

Roku is changing how the world watches TV.

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world.

Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem.

We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable and valued contribution.

We're a fast-growing public company where no one is a bystander.

We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team :

The Partner Management team's mission is to guide our content partners to imagine, develop, and publish best-in-class video apps and experiences.

As the primary point of contact for platform, product, and technical topics, we partner closely with content publishers/streaming services, third-party developers, and cross-functional teams within Roku, including Partner Payouts, Advertising, Product, Engineering, and Legal.

In addition to facilitating onboarding and managing app launches across the world, we help partners build intuitive experiences that delight customers while ensuring compliance with Roku's platform and business requirements.

About The Role :

The Partner Management team is looking for a skilled support engineer to help support content partners.

As a member of the technical support team, you'll focus on supporting Roku content partners with their Roku channels (launch, integration, post launch support), triaging complex issues and providing thorough resolution.

You'll evaluate ads integrations, investigate and resolve ads and Roku Pay related production issues.

In addition, you'll develop tools, innovative features and capabilities to global Roku partners, demonstrate the Roku platform functionality to new and existing partners through live demos and sample applications and support the Partner Management team in ensuring overall success of all Roku content partners.

What You'll Be Doing :

- Investigates/triages production issues by working with app partner, partner management and Roku pay team.

- Build Dashboard, Alerting Systems and Tools for Production Support.

- Manage the testing & rollout of technical changes and API changes etc in Roku Pay.

- Perform Business Acceptance Testing for all new features by implementing features in Roku sample application (dog fooding) before they rollout to partners.

- Build localized sample applications demonstrating the use of existing and new APIs and client-side functionality.

- External partner facing SME for Ads platform features.

- Perform ads evaluation to ensure compliance to Roku cert requirements and ad guidelines.

We're Excited if You Have :

- Expertise in Roku Pay or similar payment systems, with an understanding of technical intricacies, payout structures, and partner-facing impacts.

- Production issue triage and support experience in streaming TV.

- Ability to build and maintain positive relationships with partners, provide outstanding support and proactively address concerns.

- 3+ years of experience in production support, UAT, and sample app development using Javascript.

- Understanding of web games and chromium development.

- Familiarity with video streaming technology such as DASH and/or HLS.

- Familiarity with embedded systems and consumer electronics.

- Comfortable in a Linux environment.

- Experience with analytics, data tools such as Tableau and Looker.

- Engineering degree in Computer Science, Engineering, or equivalent.

Our Hybrid Work Approach :

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday.

Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits :

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.

Our comprehensive benefits include global access to mental health and financial wellness support and resources.

Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).

Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.

It's important to note that not every benefit is available in all locations or for every role.