Teamwork makes the stream work.

Roku is changing how the world watches TV. Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world.

Roku pioneered streaming to the TV.

Our mission is to be the TV streaming platform that connects the entire TV ecosystem.

We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable and valued contribution.

We're a fast-growing public company where no one is a bystander.

We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team :

At Roku, the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide.

We build and maintain a diverse ecosystem of cutting-edge tools and applications, including the Roku Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a robust suite of web services.

From customer account management to big data pipelines, automated deployments, and build tools, our work touches nearly every aspect of the Roku experience.

Our mission? To empower Roku customers and support teams with seamless automation, intuitive self-service tools, and powerful troubleshooting capabilities.

Were passionate about crafting secure, high-performance applications that not only solve problems but also deliver a delightful, branded user experience.

If youre excited about building scalable, impactful solutions that make a real difference, this is the team for you.

About the Role :

We are looking for a Senior Salesforce Engineer who can own complex customer support and service workflows end-to-end.

This is not a config-only role and not a team-lead-by-title position.

This role is for a strong individual contributor who can design, build, integrate, and stabilize enterprise-grade Service Cloud solutions with minimal direction.

What you'll be doing :

- Own Salesforce Service Cloud development for customer support platforms including case management, workflows, automations, and service analytics.

- Design and implement scalable, production-grade Salesforce solutions using Apex, LWC, triggers, async processing, and APIs.

- Translate ambiguous business problems into clear technical designs and durable implementations without supervision.

- Build and manage complex data models, data migrations, and large-scale data operations with accuracy and performance in mind.

- Design and implement bi-directional integrations between Salesforce and external systems (REST/SOAP, event-based, batch, or middleware-driven).

- Drive system behavior around SLAs, entitlements, routing, escalation, automation, and service intelligence.

- Identify platform limitations early and engineer around them instead of escalating excuses.

- Debug and resolve high-impact production issues across data, integrations, automation, and security models.

- Contribute to platform governance, performance optimization, and long-term maintainability.

- Collaborate with Product, Support Ops, and Engineering peers.

We're excited if you have :

- 7+ years of hands-on Salesforce development experience in enterprise environments, operating as a strong, autonomous individual contributor.

- Deep expertise in Salesforce engineering, including Apex, Lightning Web Components (LWC), Service Cloud, Salesforce APIs, SOQL/SOSL, governor limits, and performance optimization.

- Strong experience with data-heavy systems, including data modeling, large-volume data loads, complex migrations, reconciliation, and ETL-style transformations.

- Solid understanding of Salesforce security, sharing models, and permission architecture.

- Hands-on experience with Git-based version control, CI/CD pipelines, and disciplined release practices.

- Proven ability to work effectively in Agile environments without micromanagement.

- Exposure to intelligent automation for customer support (case summarization, routing, recommendations) Preferred.

- Experience with integration and data platforms such as MuleSoft, Boomi, or custom middleware Preferred.

- Experience supporting high-volume customer support operations Preferred.

- Salesforce certifications (Platform Developer I/II, Service Cloud Consultant) are a plus Preferred.

Our Hybrid Work Approach :

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday.

Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits :

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.

Our comprehensive benefits include global access to mental health and financial wellness support and resources.

Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).

Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.

It's important to note that not every benefit is available in all locations or for every role.